Castle Kaha Lani Resort

Dear Sir/Madam, I am writing to you regarding my recent stay at your hotel in Hawaii. I made the reservation through Trip.com and paid 452.22 € online. Upon arrival, we paid an additional cleaning fee of 347.99 € by card. Unfortunately, I experienced an incident due to a lack of cleanliness in my room. While walking on the carpet, I stepped on a rusty fishing hook left on the floor. The hotel manager eventually came to the room to witness the hook lodged in my foot and took several photos of the situation, but only after I insisted on getting help. Initially, I was told to manage on my own and go to the hospital by myself, without any assistance from your staff. I had to remove the hook myself, which led to an infection requiring antibiotics. I consider this incident to be serious negligence on your part, and I request a refund for the cleaning fees as well as the full cost of my stay at your hotel. If this request is not addressed promptly, I will be compelled to take legal action. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Benjamin Nascas et Emilie Da Silva

Very poor welcoming. Nobody keeps your luggage before 3 PM and after departure. Front desk had a very cold welcoming not trying to help in anyway. However, the apartment was great despite the very approximate cleanliness and the phone missing. The property also accounted, more than $250 of extra housekeeping charges whereas this were not mentioned in the original Trip.com offer. Would recommend another property which would show higher quality of communication.

Location. Location. Location. #309 Here in Oct. Full balcony ocean front. Just across pool. Well appointed. Needed nothing. Had beach chairs, boogey board for beach. Bring ear plugs and expect to be awaken during night from stupid (other than sunrise) roosters crowing. Though we appre iated being awake at sunrise to watch magnificence appear. Magical. Kauai is nature. Nature is 24hrs. Get away from human time and enjoy. Take a nap. No AC. Good tradewinds.

First of all, let me say I do not do Tripadvisor reviews, I work 50 hours a week as a nurse. I am a parent and I have no help, I wouldn’t say “me time” is writing negative reviews about gross places. I’ve traveled to Hawaii multitudes of times, Ireland, Thailand, Mexico and Canada… this place made me never want to travel again. So trust me on this, this condo (number 201) was the most disgusting place I’ve ever stayed. When we first got into the apartment, it was obviously dated and rotting, mildew everywhere, a literal 2 foot hole in the wall next to my five-year-old’s bed. I was in the kitchen a few minutes later, and a litany of roaches flew around the counter. I know they were roaches because when the exterminator came the next day, he confirmed German roaches, beetles, and termites infested the condo- in every room, even crawling on my kids bedsheets. When I went to climb into the master bed, there were hairs from someone else everywhere. The management was able to contact the owners and patched the hole in the wall two days after we arrived but honestly, it doesn’t matter that the exterminator came as the bugs continued to be everywhere throughout our stay, crawling out of my children’s backpacks- some thing that I look forward to having to deal with when I get home as it’s likely they will follow. The least of our worries were the fact that the hot water ran out three minutes after you turned on the faucet and the furniture was extremely uncomfortable and mostly broken. My mom was downstairs in unit 102, it was night and day better than our condo but they still had to turn the breaker on and off when they wanted to use their dishwasher, management confirmed the owners had been counseled that they needed to replace the washer yet had not and there was no plug for the bath. The grills by the pool didn’t work. The only positive thing I can say I enjoyed was the sunrise from the patio and watching my kids swim in the pool. We paid $4500 for a weeklong stay for two separate condos but from the moment we arrived I honestly just wanted to go home. There’s so many other places that you can choose, DO NOT STAY HERE.

My family which includes my wife, 8 year old handicapped son, and au pair stayed at Castle Hana for 9 nights. I purchased two oceanfront rooms. Overall, the location is great. Rooms were ok considering they are condos. This is all the positive i can really say. Here were our issues. 1. We checked in around 10pm on a Saturday night. Security was at the front desk. Although I purchased 2 rooms, they only had one room for us. We moved everything into one room which had only one bed. The property manager would not take our calls. The security could do nothing. Turns out, the second room was in our au pairs name. 2. Our rooms were supposed to be ocean front with an ocean view. Instead our rooms were both in front of the pool and there was no ocean view. If ******* were setup like VRBO, I could’ve selected an exact unit. Either way, this was not what I paid for. ******* receipt actually says ocean view. 3. The beach was filled with debris and the water is too rough to swim in. 4. When booking or at no time did the property alert us they were pressure washing and painting the property during our stay. 5. The pool had a heater they never turned on the the ocean was actually warmer. 6. Having no air conditioning is fine until the dozens of cats routinely fight around 3am. 7. The property is non-smoking. Someone in our building was smoking every night. The security guard woke us at 10am trying to catch the smokers. We were all asleep.

Ahh. Open air units! Fresh air, the sounds of the waves and birds to sleep to. I’ve stayed in a magical open air hotel in Costa Rica once, so I wasn’t too worried. Let me tell you why I got ZERO good night sleeps here in all 8 nights I stayed. Yes. This place offers NO AIR CONDITIONING! But the warmth isn’t the reason I couldn’t sleep. So the idea is to open all your windows and catch those lovely trade winds. Here are 5 reasons that’s a bad idea here: 1. Chickens. Start crowing anywhere between 1:30am and 3:00am. 2. Cats. You can hear cat fights here nightly. 3. Smokers. It’s a non-smoking facility. But if the tenants around you decide to smoke on their lanais, the smoke gets ****** into your unit. The security guard can do NOTHING about it unless she catches them first hand. 4. Late late LATE check-ins. It’s Hawaii. People are flying in late at times. With the windows open, you can hear the 1:30am arrivals schlep their bags out of their car, up the stairs, dump them on the ground above you and remote lock their cars. And recheck that the car alarms are set. BONUS: I’m writing this on my last night here. It’s 1:48am. I can hear these tired travelers in the unit above me showering. This poor soul is hocking loogies. Yes. I can hear this, people. I can hear the water splashing off his butt and hitting the shower floor. I can hear his companion tromping through the unit as well. 5. People with no mufflers on their cars frequently pass by on the road. Seriously. 2am. Happened several times this week. This is my 8th trip to Hawaii and by far easily the worst place I have ever stayed. Aside from not being able to sleep, the unit was frequently covered with a film of condensation. On the floors. On the furniture. It’s really not the worst part. Just a little gross.

We attempted to stay here and unfortunately only stayed for 1 night because of the conditions of the room. There is no A/C so just be aware, but we knew this and were ok with it. But our room had mold and rust throughout it and the beds were not comfortable. We’ve stayed at similar style resorts in the past and thought they were great and the rooms were comfortable, but we could not endure this room for more than a night. We ended up booking with an actual hotel for the rest of our trip. To add a positive I will say the views from the room were very pretty.

We stayed in #311. We loved being able to hear the waves all night and had a great view of the ocean. The bed was comfortable and the location was perfect. We had to leave all of the windows open because the unit doesn’t have air conditioning. The breeze was comfortable but everything felt damp. Our only problem was the roosters in the parking lot started crowing at 2:45 am.

Our unit (201) really needed some updates. Kitchen was well equipped, but furniture was in pathetic condition. This unit definitely needs to be rebuilt. There is a nice pool in the resort, beach was not to be used for swimming due to strong currents. Staff is extremely friendly and always ready to help.