Relais et Châteaux le Chambard

A nice hotel well located at the beginning of Kayserberg’s main street, which is a really beautiful historical street. We had a Chambard room, with a balcony. We had asked for one with a terrace, however the assigned room had a very noisy aircon, so we got moved to another room with balcony. Room size is ok, pleasant that the toilet was separate from the bathroom. Hotel staff extremely helpful and friendly. Hotel has 2 restaurants, Winestube and the 2star table d’Oliver Nasti. We had diner in the Winestube which was excellent, did not get to try the other due to circumstances. The reason for not giving 5 stars is the breakfast: first of all the buffet selection is not really impressive, a few local specialties like the Kugelkopf, which was too dry, and some pate’s, other wise standard things you get everywhere. And secondly the staff, in very contrast to the hotel staff, the breakfast crew was uninterested, one was even rude, constantly forgetting things, like we had to ask 3 times to get some milk they had forgotten to bring with the coffee. The boiled egg took ages and even then was almost completely raw. Not what one would expect for € 45pp. So nice place to stay and have diner, have breakfast somewhere else.

It is unacceptable to have such old and deformed mattresses in a 5 stars hotel. I could not sleep the whole night and the day after we changed sides with my partner and while I sort of managed to sleep poorly, he woke up with back pain. The staff is extremely nice but seems stretched everywhere: I asked if something could have been done for the mattress, was told they would have looked into it, then did not get a word all day and in the evening the bed was remade as is. Nobody was at the Spa reception all day. On the positive side, the Spa masseuse was incredibly good and sweet and a ray of sun-light in our stay. The restaurant is worth every penny, with special special thanks to the outstanding sommeliere  ＜3

We had a very relaxing stay and excellent food and wine. This property can only be recommended. The reception is handling all guest very professionally. Very well managed small parking. Our dog was also very happy at the Chambard.