Courtyard Keene Downtown

I booked a non handicapped room. I was very specific about it with the staff as well. I got there and the room was handicapped and connecting. I called the front desk and told her the issue. She said she was sorry abd that she had two rooms that were non handicapped king rooms but that theu were reserved for people coming that were not there yet. I said Inarrived first and had booked non handicqpped and so i reserved one of those rooms. She said she would tell the guest coming and would call me back when i could change rooms. She never called. I am very unhapoy. The bathroom shower and floor were also not clean and had brown spots. It was not good.

Do better, learn how to manage early check ins. The stay was for a family wedding. I had reserved 2 rooms at $329.00ea!! I inquired on 4 different occasions for an early check in due to the wedding being at 4:00. Just one room would be great. Each time I was told that they could not guarantee an early check in but they can offer private bathrooms off the lobby to be used. I thought odd by Ok we can make that work. Upon arrival at 3:00 again I was told sorry no early check in rooms are available. Wait, you offer early check in rooms? Odd when I reserved the rooms months earlier I was told no. But moving on we have a wedding in an hour. I said we can make it work and we were shown the way to a door marked “WOMAN” As the clerk tapped the key card a woman came out. Her shirt was stained with blood. Her forehead and eye area all banged up ans bandaged. Oddly she stated that they couldn’t check in early so they went for a walk And she tripped and fell.) I looked at the clerk and asked is this a public bathroom ? Yes she replied it’s all we can do. Oh for the 4 us -3 females and one male hmmmm/ Whatever we really don’t have a choice we have a wedding to get to. While we did what we had to in a double sick bathroom mirror and a handicap stall as a dressing room there were voices in the hall out side the bathroom 4-6 other guests were also looking to use the “private bathrooms” They were told would be available for use if an early check in wasn’t available. I suggested they take over the Men’s room as we did the Woman’s

Spacious, comfortable room in easy waking distance to many restaurants and shopping. Staff is warm and welcoming.

I was on the second floor and could hear people yelling all night! Noise didn’t stop until 1 am. Dirty hotel will never book another courtyard again

Hotel itself clean and nice but surrounding area has homeless people, or seems a little sketchy, which made us a little nervous walking around town

Highly recommended Great location, super clean, team had great vibe/attitude, every was incredibly helpful on local recommendations. Already booked our next stay!