Hey Lou Hotel Frankfurt Airport recensioner

Svar från boendet: Dear Guest,Thank you for your feedback! We're glad you found the hotel okay and appreciated the friendliness of our staff. We're sorry to hear that the service felt understaffed during breakfast and dinner – we understand how that can affect the experience and will certainly take it into consideration. We hope to welcome you again under improved circumstances!Best regards,Kaan

Svar från boendet: Dear Guest,Thanks for sharing your experience!You're right – the hotel is quite basic, but we’re glad you appreciated the modern and new setup. The self-check-in is designed for flexibility, though we understand that having more staff presence can make a big difference for some guests – we’ll definitely take that into account.Thanks also for pointing out the shuttle timing from the airport – that’s really helpful for others to know.Best regards,Kaan

Svar från boendet: Dear Jules,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team

Svar från boendet: Dear Guest,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team

Svar från boendet: Dear Guest,Thank you for your kind words!I’m glad you found the place quiet and convenient — that’s exactly what we hope to offer.Would be happy to welcome you again soon!Best regards,Kaan

Svar från boendet: Dear, Thank you for your feedback. We apologize for any inconvenience caused by the smelly towel and stained carpet. Rest assured, we will address these issues promptly to ensure a comfortable stay for all our guests. We appreciate your kind words about our polite receptionist and strive to provide excellent service at all times. If there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Eileen

Svar från boendet: Dear Zhou Mark,Thank you for your review! We're delighted to hear that you found our hotel very clean and comfortable during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Kind regards,Eileen

Svar från boendet: Dear,Thank you for taking the time to leave your review! We're delighted to hear that our hotel was a perfect choice for your short layover at Frankfurt airport. It's great to know that you enjoyed the nice hot showers, functional AC, and the convenience of our shuttle service.Providing a comfortable and convenient experience for our guests is our priority, and we're glad to have met your needs. If your travels bring you back to the area, we would be thrilled to welcome you again and provide you with another excellent stay. Safe travels and thank you for choosing us!Kind regards,Eileen Oltmann

Svar från boendet: Dear,We deeply apologize for the inconvenience you experienced during your stay. It's truly unfortunate that your belongings were not found, and we understand how frustrating this situation must have been for you.We take your feedback seriously, and we're sorry that our response was not up to your expectations. We strive to be responsible and professional in all aspects of our service, including lost items. Your comments will be shared with our team to improve our procedures and communication.Your experience certainly does not reflect the level of service we aim to provide. Please know that this incident is not a reflection of Germany as a whole, and we hope you won't let this isolated incident color your perception. We're committed to making improvements based on your feedback and hope you will consider giving us another chance in the future to show you a better experience.Kind regards,Eileen Oltmann

Svar från boendet: Dear Nihama,Thank you so much for your wonderful and detailed feedback! We’re thrilled to hear that you enjoyed the spacious and creative design of the family room — we love that it provided both privacy and togetherness for your family. And we’re so happy the robot butler brought a smile to your face! We look forward to welcoming you and your family back for more memorable stays!Kind regardsKaan

Svar från boendet: Dear Guest,Thank you for your kind feedback. We’re pleased to hear that you enjoyed the clean and comfortable room, as well as the convenience of our free airport shuttle. We appreciate your suggestion regarding coffee and tea in the room, and we will certainly consider it. We are glad our hotel was a good fit for your transit stay and hope to welcome you again in the future.Kind regardsKaan

Svar från boendet: Dear Praewnaphar,Thank you for your lovely feedback! We’re so glad you enjoyed the clean, new room and found the airport shuttle convenient. We hope to welcome you again soon!Kind regardsKaan

Svar från boendet: Dear TingYi,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team