Gästanvändare
29 februari 2024
The facility is in an easy to find and beautiful location, attractive well-maintained buildings, and grounds. The room was a Loft Suite with a queen bed on the main level and a queen pull-down bed on an upper level (which had been made-up), with a separate couch. The upper level would be OK e.g. for children, but as it was necessary to walk through the main bedroom area to reach the bathroom, maybe not suitable for another couple (?). On entering the bedroom, it was very clean, good quality furniture and comfortable bed with quality linens. There were 2 easy chairs, a desk and chair, a TV cabinet with TV (which we did not turn on), bedside tables and drawers. In the corridor leading to the bathroom was a large wardrobe, but with only about 8 hangers. The bathroom was large with views over Georgian Bay and the resort grounds. The bathroom had 2 sinks, a large bathtub, and a walk-in shower with rainforest shower head. Toiletries were provided. One thing we would have liked on arrival was a couple of bottles of water, but these were not provided. There was a fridge, which was empty and a coffee maker with 4 pods. The WiFi worked well and there did not seem to be a limit on the number of devices that could be simultaneously connected (we connected 4 devices). Also in the room was an air purifier. There were doors leading onto a private balcony, overlooking the north of the grounds and Georgian Bay. We stayed for 3 nights, Cost C$390 per night which included breakfast. For dinner, the menu had only 4 or 5 items of which one was the daily special. Breakfast was OK but nothing special. On the day we left, there was only one waiter serving all tables who forgot to bring items that we have requested. The resort was not providing any housekeeping services, including making-up the room, replacing towels, removing garbage, etc. Although on the website, it says that additional towels and toiletries would be provided, on the first morning when the towels had already been used twice, we requested clean towels we were met with slight consternation. Like “Why”? Not least because we normally take 2 showers per day and for C$390 per night, we would like some service. The garbage was not removed at all, although the lady on the reception desk said that she would personally remove the garbage but did not. Clean towels were left in the room in a black garbage bag. We have stayed in other hotels in Ontario since the covid lockdowns and full housekeeping services were provided. Disposable plastic overalls and gloves are not so expensive. This appears to be more like blaming covid to save on staff expenses. Several of the reviews from other guests are not complementary. Our general feeling was one of dissatisfaction. Maybe ‘disappointment’ that the facility held such promise but did not live up to the promise. The staff did not seem to be motivated. In summary, the stay was expensive for what it was. Would I recommend it? No. Would I go again? No. Pity as it has
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