The Riverside

I enjoyed staying in this hotel. The location was amazing very close to the station and to the main road, many nice restaurants around… service was great

Visited especially to use the pool. Unfortunately this wasn’t available during our stay (neither was the gym). This wasn’t communicated in advance (we wouldn’t have made the trip and come if we knew) and the staff didn’t seem particularly bothered. This ruined our plans for the day. Without the leisure facilities it was an expensive stay - £117 without breakfast for a Sunday night plus extra for our dog.

Booked an overnight stay to meet up with family. First impressions were really good. Lovely setting on the river and very nice room with big bed. Unfortunately there wasn't any hot water for bath or shower. Luke warm at the best. Also breakfast wasn't as good as expected and again could have been warmer and items replaced quicker. For the price we paid we would probably not book again.

The rooms are clean and spacious. The staff is all lovely. It's easy to get to, either by car or public transportation. If you go to the restaurant in the evening though, take a sense of humor with you as there are guaranteed to be multiple minor mishaps with the order. Whether this detracts from or enhances the ambiance is all in how you react.

Excellent hotel with handy, secure parking in good location for town centre. Very helpful staff who kindly posted me back the shoes I managed to leave under the bedside table. Breakfast was very reasonable, too. Will always use the Riverside in future Kendal trips.

Fabulous staff at this hotel made our stay really great. I want to mention the reception staff, the cleaning staff and bar staff. All were polite, kind and helpful. The room was very comfortable, bar area was friendly, the pool and spa area was a welcome oasis. Thank you to the staff here.

Lovely location & a nice hotel, with large rooms. The room we were in was in need of refurbishment with chipped paintwork, jaded furniture & a flat screen but dated TV. It didn't spoil our stay though. Good signal on the free wi-fi. The hotel has dining facilities & a health club & pool but we didn't use any of them. Good undercover free parking & just a short 5 - 10 minute walk into town. The Kendal museum is just around the corner & the ruined castle is not too far up the nearby hill

The hotel to be fair was a typical average 3 star hotel, we booked this for the leisure club facilities. MISTAKE. I have visited many hotels up and down the UK, these are the worst I have come across. Filthy, male changing room, all the showers work, but only 1 is hot. No Shampoo or soap. Grime on the floor and the doors in the showers. Lockers broken. (Not all of them, about half). Dont think the changing rooms had been cleaned for ages. Steam Room, out of order. (Apparently often is). Jacuzzi, got in and immediately got out, cant say why on here. Pool very small. Honestly , I dont think they would pass a health inspection. They need a full power clean. We stayed at the Castle Green the week after what a difference in the leisure club. Please Dont stay here for the leisure club.

Only dropped in for food, but it was very poor fare. One meal came with only four chips; two people ordered soup but they came in two completely different portions; there was no chocolate brownie; the cheese board consisted of a grand total of two cheeses; everything took ages despite the fact we were the only diners; the music was the same four or five songs on repeat. Nice place, poor food, poor service.