Hampton Inn by Hilton Kennebunk-Kennebunkport

Hotel pretty new, very well kept and in excellent condition, large rooms and bathrooms, windows not to open, breakfast with fresh fruit above Hampton standard, really friendly staff all the time, manager always looking around, diamond status appreciated, good spot to visit Ogunquit and avoid all the old hotels there

One of the best. You can tell a well ran and well managed property, and this is it. The first interaction with the evening desk clerk was picking up our keys. He acknowledged my Hilton status, as well as told us about complementary apple cider, donuts chocolate chip cookies. He told us about all the amenities such as breakfast and the pool. The property is older, but incredibly clean. The employees all seem to love their jobs and that shows to the guests. The breakfast was typical Hampton style, maybe on the lighter side though. Everything was clean and the attendant couldn’t have been friendlier. The lobby was well decorated for fall and Halloween. I will stay here again and would easily recommend this property to others. Only complaint, when asking about a late checkout, was told I had to ask in the AM, and then only given an hour. This seems to be an issue at all Hilton properties.

This was our 3rd hotel stay on our full week New England visit. I chose this property based on reviews on this site. Upon arrival, we were very kindly greeted by Sara. She was the most kind front desk clerk that we had met of all four of our hotels on this trip. The lobby was nicely decorated with a pleasant essence added. Unfortunately, that was about where our positivity ended. Our king room was very “ordinary” with no inviting, comfortable feeling. The bedding was “okay” but no WOW factor. The bathroom was supplied with fairly good quality towels, the water pressure was decent, BUT ZERO shampoo in the dispenser bottle. Still, no WOW factor. Unfortunately, our friends traveling with us experienced several serious issues with their room. Because I am the one that booked these rooms, I felt responsible to help resolve this for our friends and management decided that they did need to be moved. When we returned that evening, Sara did welcome us back and explained that she had reached out to Hilton Honors and that they will be fully crediting my charge card for BOTH rooms. Initially, we felt that was very generous. However, upon returning to our rooms, we now find out that the entire hotel has lost all hot water and that they are being shut down by the local fire department until the issue gets resolved with the parts required. Although we do realize how upsetting to management this horrible situation is, it is just as upsetting to the customers that now have to be moved or continue to stay with no hot water. Just an all round bad situation. Now, we understood why they had credited both of our rooms. Sara’s pleasant professional personality helped to make a bad situation better. However, what didn’t help was the continual grumpy personality of the blue gloved woman working the breakfast room both mornings. Between personal vacations and my job, I/we stay at hotels approximately 70-100 nights each year and that breakfast attendant certainly ranked on our most TOP 10 list of Employees with Attitudes. If the Manager Debbie wants to continue to succeed with her property, our advise is to train your breakfast attendant with some customer service skills and reward Sara for her excellent skills that she demonstrated in a very negative situation.

After driving to reach a destination in a few days, I stopped at this hotel. Since I am an honors member and have always stayed in Hilton’s when I was working, I thought this was a good choice. The front desk was very friendly and helpful. Even looking up more information that I had about the area. The room was clean with many clean towels and wash clothes. Good nite sleep and breakfast was the usual but plentiful.

We recently took a week-long trip to Maine, staying in several Hampton Inns. The Kennebunk HI was by far the best. Clean, comfortable, well maintained. Very friendly/helpful front desk staff. Great water pressure and lots of hot water; good variety of pillows; *loved* the blackout curtains that completely covered the windows; so quiet - it was wonderful not to hear any slamming doors or the neighbors. Spouse raved about the breakfast - good variety; two waffle makers! no waiting! was a big plus for him; breakfast room was well staffed, well supplied and constantly being cleaned. The sliding barn-style doors for the closet/bathroom weren't my favorite but it was a great use of space. I'd give them 6 stars if I could. Very highly recommend.

We had a wonderful stay. The hotel staff are very friendly and helpful. The lobby has a fireplace and comfortable seating. Coffee is available 24/7 which is nice for us early birds. The pool is a very comfortable warm temperature and very clean. Highly recommend for yourself or whole family.

We picked this hotel because of its price and location to a gymnastics meet that we were attending. This hotel itself is clean, well taken care of and … well a Hampton Inn. The staff made this stay amazing!! I cannot say enough remarkable things about the staff!!! From check in until check out they went above and beyond for us during our stay. I would pick this hotel EVERYTIME so I could be around friendly, professional, amazing people!

This hotel is one of our family's all-time favorites. The hotel itself is beautifully maintained and always decorated for whatever season you visit. The rooms are clean and neat and the breakfast is something we really look forward to. The attendant is extremely focused on making sure everything is stocked up and ready no matter what time you come down. The location of this hotel is so convenient for getting into Kennebunk, Kennebunkport and surrounding areas. Best of all is the staff. All are so friendly and helpful. A special shoutout to Jimmy and Danielle who helped us with our tickets and directions before our visit to Acadia National Park. They truly went out of their way. We certainly look forward to coming back again soon!

The staff were very friendly. The breakfast was great. The location was convenient. The rooms were modern and comfortable. I loved that they served warm cookies each night. The hotel services were up to par. The pool was a great option, would’ve loved to have a hot tub option.