Hidden Pond Resort

Positives: -- Gorgeous room in a beautiful setting. Lots of privacy -- a feeling like we were alone on the property. -- Excellent service, with the staff responding quickly to requests. We had a minor emergency, and there was an immediate response -- particularly impressive given how spread apart the units are. -- Great food. We thoroughly enjoyed our meals at Earth and at Tides Beach Club. -- The beach! Goose Rocks Beach is incredible, and it was such a treat to have beach chairs and umbrellas set up for us. Not so positive: -- This is not the place for you if you're hoping to hang out at the bar and have a great cocktail before dinner, at least on the main property. There's effectively no bar in the Earth restaurant -- and no bartender (the waitstaff mixes their own cocktails, oddly). The pool bars are minimal -- canned only at one, and with an inexperienced bartender at the other. -- The pools seemed a little sad -- little leaf-filled when we were there. And the restaurant sets up dinner tables around the adult pool, so it can feel a little odd sitting there in the late afternoon.

Unfortunately our trip did not get off to a great start. We were greeted at the front desk with a certain disdain for our early evening arrival. We don’t want to harp on the employee but she seemed to not want to have been there. The next morning we turned on the shower to heat up and briefly stepped away only to get in and for the water to be ice cold. When we asked for someone to come assess the issue we were told they would “come double check “ as if we made it up. When they came we were told there is not “unlimited hot water.” We maybe had the water on for 10 minutes total. There was also an ongoing granola debacle wherein we inquired about the complimentary granola that was missing from the room and were promised multiple times that it would be restocked to no avail. Then told they “ran out.” The night before we were leaving they brought two giant containers of granola and yogurt that there was no way we could have eaten. The whole thing felt like a Curb your Enthusiasm bit in the end. We did however love our meal at Earth!! So delicious! All in all it felt like a resort run by people who do not care about hospitality, but for this price it just doesn’t add up.

We had a wonderful time staying at Hidden Pond and eating at Earth! Everyone (staff) we encountered on the property was friendly and went above and beyond to make our stay memorable. Everything from our check-in with Shelle M. at the front desk check-in to check-out was top notch and I loved all the personal touches like morning coffee delivered to the apples and lemonade at check-out! We stayed in Sea-Esta and it was BEAUTIFUL! I didn’t realize Earth got so booked but Shelle made it happen for our Anniversary dinner. I would suggest making dinner reservations prior to arrival. I loved the robe so much I bought one!

My stay at Hidden Pond, during high season, was terribly underwhelming. I encountered staffing deficiencies every step of the way. From the shuttle to town unavailable when needed during regular mealtime hours, to an absence of poolside staff to refresh the towel bin, to hunting down staff in the pool-adjacent restaurant to get a refreshment… the challenge to find help was relentless. On-site dining reservation availability was slim to none. The rooms were nice, however the overall experience was not up to par for the price point.

From the moment you enter the lodge and the are greeted by front desk employees you experience warmth, smiles, and excitement. And I mean they r excited to see you and welcome you ! The accommodations were supreme! The little touches that they extend to you are a surprise everyday. I don’t want to ruin the surprises so check it out !

Stumbled upon Hidden pond while on Instagram. I am SO glad I did. All I can say is WOW. I am in complete love with this place and before we left started planning our next stay here. We love the woodsy/camp vibes but also upscale service and accommodations. The morning pastry is such a treat!! Each day is different and always delicious. The maid service and nightly turn down service is SO nice. They even left a treat on our pillows The bath amenities were wonderful. We got bicycles and rode around which was fun. We met the grander and learned a lot. We also tasted some of the herbs in season. (We can’t want to come back later in the year to see the full garden in bloom). After an amazing dinner at Earth we rode to the s’mores pit and enjoyed a s’more There was not a single detail the staff holds back on. If you’re thinking about staying here, don’t hesitate.