Refreshing Springs Resort

The resort is nice although still undergoing some renovations and upgrades. We only had issues that our booked dates coincided with some team building and they were rather inconsiderate about the keeping the noise down. We were rudely awakened around 11pm to their karaoke session which didn't seem to have any control. Felt like a rave club due to the close proximity! We feel that there should be some control by the staff since other guests too pay to enjoy the serenity of nature and family time here.

We booked the 3-bed room for a night’s stay. The villa is nicely decorated. Food was good, at least to me. Service staff is friendly. The best thing about this place is you get a river and hot springs in the same place. There are gazebos by the riverside for you to relax in. Do avoid going during rainy season though, as access to these water sections may be closed when there is rain. We were there on a weekday so it was pretty quiet. May be busy on weekends or public holidays.

A great sanctuary not too far ie an hour plus from busy city of Kuala Lumpur. Hidden gem with good development by the operator. One can experience the staying in a jungle experience, enjoying real SPA river/ stream with cold water, underground hot spring, juggle tracking, ... and other activities. We rented 2 units of its 4 beds unit, and wnjoyed the good view, good amenities, and cozy rooms. All meals are covered within the package. It can be different experince depending on individual, but I had enjoyed mybstay very much. Wish to be back again someday. Adios ...

Long bumpy dirt road to the resort. The site was filled with construction noise and workers. Lots of excavated land, barely any nature besides the jungle trek. Sound-proofing in the room was bad. Many activities require extra fee to participate. Barely any toiletries provided.

The first impression i received from this resort was a bad one. I had contacted the resort to enquire about a day trip with my family. I had asked for someone to call me back, but no one had the decency to do so. Worse, the staff i was communicating with on whats app refused to reveal his or her name when i asked by whats app. I found this rather perplexing. There was also much confusion as to the payment terms. Earlier, a kind soft spoken lady called Joya had informed me that we need not make any payment until we arrived at the resort as it was a day trip and hence no room bookings required. However, the later staff who refused to reveal his or her name insisted i had to pay in full! I explained that we were merely making a day trip with no hotel overnight stay and I also asked her to explain why the hotel was inconsistent with their policy as the earlier staff had told me that we could pay on the day of arrival as it was only a day trip. I even suggested that i could place a deposit but the staff's reply was that they do not collect deposits for a day trip. She then informed me that there was still availability for a day trip and told me to walk in. This response was again absurd as to reach this resort, one has to travel quite a distance on a bumpy potholed road! The staff's reply was that the earlier staff did not know the SOP and policy of the hotel. I found this explanation rather absurd. Judging by the unprofessionalism of how this resort had handled my intended stay, i decided to give this place a miss. I did not see any hospitality and spared my family an unpleasant trip and opted for another resort instead.

Beacon Resort near to Ulu Yam set within a tropical jungle, complete with clean hot springs pools , beautiful river with gentle rapids flowing within the resort and a east to moderate jungle trail is definitely worth more than a 2 Star rating . The food is excellent, wholesome without any hint of Ajinomoto , much like home cooked tasty food Customer service is first class . Went all way out to help my wheel chair bound 90years old mother which made her holiday so memorable for her . Owner was seen serving her guest with her staff at breakfast when we were there .