Holiday Inn Express & Suites Kerrville

Check in was quick and friendly. The elevator was dated and smelled like chlorine so we were a little worried, but when it opened on the third floor, we were greeted with brand new carpet that looked and smelled great! Our room was enormous with updates (carpet and furnishings) throughout. Bed was super comfortable! My husband loved the breakfast & usually won’t eat a hotel buffet! Updates are still in progress but it’s looking great!

I had a medical emergency and I was not planning on having to stay in a motel. But I found myself in Kerrville Texas and I needed a room badly. It was 104° out and I was in my truck with my service dog that works with me 24 /7 After doing my due diligence I found this Holiday Inn express Kerrville Texas and the website clearly states” pet friendly” When I arrived at the motel I was checked in and I was given room 202 when I ask him directions to the room because I wanted to take my dog out to go to the restroom the lady behind the counter said “oh no! we’re not pit friendly! you can’t have a dog in here!” And I replied “the website says that your pet friendly” she replied “I know I’m sorry but we’re not pet friendly“ basically acknowledging that the website is incorrect and this is their problem not my problem! Immediately demanded my money back! And because of my medical issues I was not very happy person at this point! By this time a second lady came to the front desk. It was clear that she was making eyes at the lady to make her shut her mouth about the website. At this point this lady started to interrogate me “what website did you go to” trying to make this my problem! And I needed the money to be put back on the card so I could go to another motel. And again the second lady said “ we have nothing to do with the card issue“ failing to take responsibility on the mistake that their company made! I live and work in the hill country and I will make sure that every single person I know is aware of how I was treated in my own community by the Holiday Inn express Kerrville Texas

Stopped in late without a reservation and the hotel was clean, staff very nice and a short distance off I-10. Would definitely recommend this hotel to anyone staying in or passing through the area. Complimentary breakfast was standard hot/cold variety. Free parking and pool too. I was impressed by the large room in our king bedded room. But was I loved best was how soft the sheets were, they were butter soft! Forgot to check the tags on them…maybe the hotel will let me know the brand or where I can purchase some just like them!