Grand Central Premier

We encountered several issues during our stay at this Hotel. Firstly, we arrived at the Hotel and waited for 35 minutes in the check-in counter queue, as they should have had all the information that we provided during booking to prepare for the check-in of the day; however, upon reaching our queue to check in at approximately 4:30 pm, we were only informed that our room was not yet ready, and still require to wait another 40 minutes for the housekeeping. We remained in the lobby, waiting until 5:20 pm, and were finally able to collect our room keys. Upon entering the room, we noticed that the water in both the basin tap and toilet WC was a yellowish colour, raising concerns about the quality of the water supply. We have tried to turn on the water tap for more than 15 minutes and flushed the WC more than 6 times, hoping the water would turn white and improve the situation. Sadly, this proves I am wrong with my own theory or assumption. The water quality is a significant concern for the room guests and is not safe for drinking. How can we boil a hot water? Additionally, when we requested the bottled water, we were informed that a surcharge of IDR 20,000.00 per bottle would be applied. Providing clean drinking water wasn't in their house rules or policy. OMG, serious things happen to the hotel guests. We are staying in Room no. XXX and are unable to sleep due to the loud Disco Music and the substantial vibration impacts on the window and the built-in cabinets inside the room. As the loud Disco Music continues non-stop till 3.00 am. Additionally, the curtains were not installed correctly for a complete blackout, as early morning sunlight was coming from the side and directly disturbing the bedhead and the guest's sleep. This means we sleep after 3:00 am and are forced to wake up around 6:30 am. It's really torturous for the room guests in such a situation. In general, as per the Hotel's primary mission, which is to ensure its guests have a pleasant stay, we didn't have such an experience at all in Grand Central Premier, Medan. The following night, we returned from the prayer event around 12:15 am. We are all exhausted, and hope to have a good sleep after the shower. Again, the disco music is louder than it was the night before (as on Saturday night); the vibration is like an earthquake-type signal. We had no other choice but to call the duty manager and request that he come to our room to inspect it. To my surprise, the manager kept apologising and acknowledged that he was also having difficulty dealing with these problems. He suggested upgrading us to the executive floor at Level 9 (at 1:30 am). We provided feedback to the duty manager, but this was not our intention for the free upgrade. Moreover, if we move from level 5 to level 9, the noise and vibration will get worse. We decided not to accept his offer, but instead take the pain by using earplugs or earphones to listen to sentimental music until 3:00 am and then sleep afterwards. Again, we are also disturbed by the sunlight and have to wake us up at 6:30 am. How is this unfair treatment of the hotel guest? We stayed here by making a full payment up front. The hotel is obligated to provide a comfortable stay as a basis. The Disco shouldn't be in the same building as the Hotel, as it would compromise the soundproofing and be heavily disturbing to the hotel guests. If the guests /or you are disco lovers, staying here surely makes sense for their enjoyment. Otherwise, it's truly torturous for your partners or family who are staying here. In summary, we classified the stay as the worst hotel we have ever stayed in. We were deeply disappointed with the overall experience, which fell short of the pleasant stay we had anticipated. Hopefully, this critical review will prompt the hotel management /or the brand owner to take these improvement requests seriously and commit to the success of the implementation.

Nice hotel with good location with delicious breakfast Nice bar on top floor

Hotel room on the first look great. Room was a bit worn out, stains on the courtin, the tiles and chair in the room. Toilet was not fixed anymore and was lose. Be aware of the nightclub, it’s not a feature if you look for some rest. The bass is clearly to hear throughout the whole hotel. This was not in the description mentioned and all of the good reviews here make it hard to see these comments. The hotel is also located on a frequented road and the windows will not hold up the noise. Breakfast was good and a decent variety of choices.

Slow counter service,and waited a long time. The hotel is new,the breakfast is so so

Good location about 500 meter from train station n city centre .Variety breakfast foods and live band for dinner

Air conditioning system maintenance should be improved. The air conditioning is so noisy, and only way to stop d noise is turn it off. First night request for change of room but none available and hotel can’t do anything about it, only manage to change room 2nd night