Palais des Dunes

Our travel agent booked this hotel for us, primarily because of its proximity to the sand dunes and the availability of air conditioning in cold weather, as we were traveling with our young family. While the hotel rooms were spacious, the air conditioners didn’t work at all. We had two units in our room, and neither functioned. Although the reception staff tried their best to resolve the issue, they were ultimately unsuccessful, leaving us uncomfortable in the cold. The experience with the camels and Berber music was enjoyable but quite short—lasting only 15–20 minutes. Unfortunately, it was disrupted by a larger group of Arabic guests who began playing their own music, causing most others, including us, to leave early. In contrast, a nearby tent, possibly from a different hotel, seemed to host a more extended and lively Berber music performance that lasted for about an hour. Breakfast was served as a buffet but was very average and didn’t stand out. Overall, this hotel has potential, but it seems they might be struggling to keep up with the influx of tourists. With better maintenance, improved heating, and more thoughtful entertainment arrangements, it could offer a much better experience.

Magical camel and desert experience. As soon as the trek started we knew it was going to be the highlight of our trip. Truly wonderful to ride a camel through the sand dunes of the Sahara as the sun was setting. We were on the camels until we reached camp. The camp was extremely clean and organised. Each tent has carpets, full sized beds and an ensuite! Very comfortable. The dinner was amazing and filling. Followed by an evening of star gazing and enjoying the staff play Moroccan music. In the morning after watching the sunrise we had brekfast and then had to return via the waiting camels. We would highly recommend this company for this incredible desert experience.

We have made a 4-day hike with the dromedaries. We had booked this spontaneously directly on site with Ibrahim (manager) and could leave our camper on the hotel grounds. It was important to us to hike in the dunes and not to ride on the dromedaries (we could if we wanted to). The experience was terrific. The landscapes very varied (it is worth to go several days). The accommodations were very different and a nice experience. From luxury camp; to nomadic house; tent etc. and the hosts very friendly and accommodating at all times. The food is also very tasty and very varied. From dinner to picnic for lunch under the trees. However, the highlight was our guide named Hassan. His professionalism and sympathy was great. Through him we learned a lot about the Berber culture; the dromedaries and life in the desert and he did everything to make our experience positive and unforgettable. The last night we slept in the Hotel Palais des Dunes, where we had a nice and hot shower after trip. A big thank you to the whole team for the wonderful time. We can definitely recommend this place for a longer tour in the desert. (It is worth to go several days). The accommodations were very different and a nice experience. From luxury camp; to nomadic house; tent etc. and the hosts very friendly and accommodating at all times. The food is also very tasty and very varied. From dinner to picnic for lunch under the trees. However, the highlight was our guide named Hassan. His professionalism and sympathy was great. Through him we learned a lot about the Berber culture; the dromedaries and life in the desert and he did everything to make our experience positive and unforgettable. The last night we slept in the Hotel Palais des Dunes, where we had a nice and hot shower after trip. A big thank you to the whole team for the wonderful time. We can definitely recommend this place for a longer tour in the desert.