JOSEPHINE K
13 april 2025
I have so much to appreciate the hotel for. Let me start with the booking and being an ACCOR member. But, I still prefer making the call to your very able standby staff who always provide guidance. Stella and Mitchel,THANK YOU! Your reception staff,great people including the valet crew! I also loved the activities you offer. Loved the horse riding and the guides were super professionals. Being a beginner,they assisted me with everything I needed. I also enjoyed my workout in the gym. Clean equipments and a locker for storage of my changing clothes. Customer care and service is top notch at Fairmont Mt. Kenya. I love how all your staff were super engaging and always checking whether I am comfortable. Whether in the room or just around the hotel. House keepers also, are super amazing and always checking whether I needed extra towels or water. The restaurant service personnels are great and very accommodative. Making sure I choose where to sit and making me aware of special/new food they had on the menu or the buffet! Thank you to the pastries chefs! Love love love that pastries corner. Plus the buffet always bring back my appetite like everything hahahaha… I can’t forget the managers of this place. From the lovely welcome card they place in my room plus the chocolates and to the everyday check on my experience in the hotel, I love that! Please keep this up and I will keep coming back.
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