5 Swiss Hotel

Wonderful location and terrific staff. Cassandra and the other staff did their best to make me comfortable. It was a little expensive and I wish the TV had worked. But I was glad I stayed here and would book this hotel again if I return to Rwanda.

I stayed here for 3 days for the quarantine requirement and really could not have been happier with the experience. I had been a bit overwhelmed by all the government approved hotel options, but based on my research (and the review of another person who quarantined here) I decided this would be the best place to stay in terms of quality and price. The hotel arranged to have a driver meet me at the airport so after arriving a bit exhausted from Uganda, the whole transfer process was very smooth. They put me in a spacious room with a delightful balcony with a decent view. Room service was always a phone call away and the meals were always delicious (the steak w/ pepper sauce was a personal favorite). I never had to wait more than 20-30 minutes for food to arrive. The staff was all delightful and friendly even when there was occasionally a language barrier. The room was cleaned daily and there was always plenty of hot water for the shower. Considering the overall quality of the hotel and food, I found the quarantine daily cost to be very reasonable. I should also mention that the location is excellent, literally a 2-3 minute walk to the center. I wouldn’t hesitate to stay here again.

In February 2023, my husband and I had our first visit to Rwanda and stayed at 5 Swiss Hotel, the second accommodation during our time in Kigali. The staff was incredibly welcoming and attentive, ensuring all our needs were met. The room was immaculate, and the downstairs bar/breakfast area boasted a beautiful aesthetic. The outdoor area felt pleasantly earthy. The included breakfast was enjoyable. Without a doubt, I would choose 5 Swiss Hotel again for my future stays in Kigali, Rwanda.

Came here first time ten years ago and have returned many times. All facilities are there, the restaurant gets better and better and service staff are very caring. This is a small place with a very good atmosphere. It is excellent for networking whatever business you are in Rwanda for. A central location adds to the benefits of your stay.

Excellent hotel, very clean, well located, great staff, great breakfast and food in general... the only But...would be to improve the lights in the room for reading and have more hangers or hooks to put clothes in the room and in the bathroom. Ask for a room with a view on the garden as they also have rooms that look on the parking which are quite dark, especially because you have to close the curtains in order not to be seen. Otherwise it was a great place to stay in Kigali that I would surely recommend.

This is a very clean and confortable boutique hotel with the best price quality in town. Beds are comfortable, everything clean. The restaurant is great, reasonably priced and very tasty. All of the staff accommodated every request we made. And I have to say, that if it wasn´t because of its owner, I wouldn´t have been able to get to know two amazing national parks. Only because of how helpful staff and owner were (they all got out of their way to try to help us constantly), I would give them an extra star in its hotel category. We recommends this place hands down.