Hawthorn Extended Stay by Wyndham Kilgore

We had a number of hotels we could’ve choose from. We chose the Hampton Inn based on the brand name and the quality. This was easily the worst Hampton Inn I’ve ever stayed in. Every ice machine was was out of order. The washer and dryers are out of water. There is a musty wet odor on every floor. The floor is weak and gave when you walked on it. I literally thought we were gonna fall through the third floor. This place needs major upgrades in Hampton Inn needs to distance themselves from this building.

Unfortunately the boiler broke so hot water wasn’t available in the guest rooms. The hotel offered us a refund so we could stay somewhere else. Since we were only staying one night, we made due with cold showers. Staff very friendly. Rooms good sized and beds comfortable.

Spacious Room Stay waa good. Checked in late left early due to the nature of the trip. But room was nice. Had a king size with studio nice and spacious.

Clean! Loved the breakfast -- it was THE best free breakfast I've had at a hotel in long time. Everything was extremely clean! And the showers were hot. There were a few quirks. They were pretty stingy with the towels, refusing to give us enough for the number of people in our room. The air conditioner leaked, and the lock on the bathroom was broken. The wifi didn't work most of the time.

Great place! Excellent service and very clean, comfortable room.

When I tried to check in the desk clerk said their computer system and phones were down and unable to pull up my reservation. They had went ahead and sold all rooms out using manual registration for other guests. They DID NOT HAVE ANY ROOMS LEFT. I HAD TO GET A ROOM AT ANOTHER LOCATION IN ANOTHER TOWN. I WANT MY ROOM CHARGES REFUNDED IN FULL ASAP.