Wingate by Wyndham Kill Devil Hills NC

My children and I stayed at ocean reef for Fourth of July weekend. The room looked great from the online pictures and had great reviews so it was a no brainer to stay there! My kids were super excited to be close to the beach and have a pool. However, the room was filthy! Trash under the chairs and loveseat (that you’re not allowed to move by the way), black and red mold on the shower curtain, and a massive black ROACH! I had to go to the dollar store to buy a cheap shower curtain just so we could shower. I called the front desk at midnight to complain about the roach and have someone to come help me but she said maintenance was gone for the day and she would try to look for some spray. We had to leave the hotel at 12:30 in the middle of the night and make another reservation at another hotel 1hr and 30 mins away! My room was ground level and when I asked for a new room, they told me that the hotel was sold out for the holiday weekend. I spent $706 to stay at this place for two nights! I’ve been trying to call the hotel to find a resolution and they are avoiding my calls. I tried calling best western but apparently this company is falsely advertising as a best western hotel and they are not affiliated with best western! Never staying here again.. if you don’t mind roaches enjoy! To the front desk rep thinks you can respond to this review negating my experience: don’t start with your lies! This was a horrible experience and you know it! I deserve atleast 1 night refund. Tell Mr Patel to call me himself for a resolution.

This location was perfect for our large group of friends and family! If you stay here, you'll be directly on the beach with a short walk through the dunes, there's a lifeguard station house DIRECTLY next door, an incredible gas station/ souvenir shop/ sandwich shop/ fishing gear/ EVERYTHING shop! This spot is centrally located, a short drive from EVERYTHING Wright brothers related, and there's a pool with a decked stage area for small events and gatherings. The location was previously renovated, and the rooms are VERY spacious, with a huge living room apart from the bedroom. The hotel was clean, inside and out, and the staff were tremendously accommodating and friendly. I WILL be back to visit this incredible coast again, and I will absolutely be staying at the KDH Wingate!

I would advise people to avoid this place. They have no housekeeping service and at the beach that is a huge negative. The floors get dirty very quick with sand in your feet turn black from walking around, so you have to keep socks on all the time there’s no towel racks anywhere to hang towels on there’s no toilet paper holders. Any amenity said there was an ironing board and iron, a phone and a hairdryer, and there was none of those. The fence was down by the pool and it didn’t look like anybody had the intention of fixing it which meant the pool was closed while we were there breakfast was OK I thought maybe we might have some scrambled eggs and fresh sausage or bacon but I guess not. It’s mostly frozen stuff along with frozen waffles and cereal I think the Wyndham hotel chain has really gone downhill fast and I wish they had not bought up all the hotel chains because now they are terrible! I’m Wyndham employee and I booked us through the Wyndham website and I tried to get a discount, but they told me that was considered a third party and they don’t issues discounts. Totally disappointed in this whole stay and I will never return here again and advise others to stay away also. The fitness center was out of service too, but that was the only thing on the website that they announced.