Spark by Hilton Killeen

Positives - The air conditioner worked great. Negatives The room was dirty and worn out. Our clock was unplugged so I went to plug it in and found a pile of trash behind the nightstand. The shower ( room 211 ) looked like someone had thrown someone up against it. It was cracked and discolored. The light switch and walls in the bathroom were dirty and in some places looked like fecus on the wall. They’re remodeling so be prepared for lots of noise from construction. When I told the desk clerk about the problems I was told they’d look into it. Hard pass in the future.

Rating of 0. Our bed is broken and they say they have no other rooms. Parking lot is not even 1/4 full. Staff is not friendly. The internet is very slow. Cannot stream anything. This is the last time we will stay here. There are too many other hotels around to put up with this.

Horrific experience. I had booked a King bed... Hotel was overbooked...upon arrival, front desk agent (Tia?) was out front yelling at someone else. Once I was checking in, agent not only didn't notify me that they were overbooked but sent me to a room with 2 much smaller beds. When I returned, she was completely indifferent, raised her voice, refused to give her name or her supervisor's name and then walked away and shut the door behind her. In the morning, I asked the front desk agent to have GM call....never happened. Room was filthy..breakfast was sub standard. I'd just signed up for the Choice Privileges program. What a disaster.