The Bay Hotel

🚨 1-Star Review – The Worst £200/Night Experience – Avoid at All Costs 🚨 I travel for a living, and I can confidently say this is the most unprofessional, overpriced, and poorly managed hotel I’ve ever stayed in. 👎 Staff Attitude – Aggressive, Unhelpful & Completely Unfit for Hospitality The management, including "Suzie," treated us with outright hostility, refused to provide basic information, and when I asked for written confirmation of an issue, they threatened to call the police instead of acting professionally. Let that sink in – a hotel that can’t even justify its own policies resorts to threats. 💰 Daylight Robbery – Overpriced & Below Basic Standards £200 per night for a room that was clean but barely maintained. £120 for dinner with NO starters or desserts. Compare that to earlier the same day: we ate at the DoubleTree Hilton for £130, and the difference in quality was night and day. 💡 If you're paying high-end prices, you expect high-end service. What we got instead was budget-level food, weak drinks, and a staff attitude that would be embarrassing in a rundown pub. 🛏️ Rooms – Clean, but Falling Apart For £200 a night, you’d expect comfort and quality. Instead: Basic cleanliness but poor maintenance. Tired facilities that clearly haven’t been updated in years. No care or attention to guest experience. 🏖️ The Only Good Thing? The View – Wasted on This Place This hotel could be something special, with its amazing location and stunning views. But instead, it's a joke of a business, running purely as a money-making exercise, with no regard for guest experience. 🚨 Final Verdict – AVOID THIS PLACE AT ALL COSTS 🚨 Rude, aggressive staff. Ridiculous pricing that doesn't match the service. A management team that treats guests like an inconvenience. 👎 STAY ANYWHERE ELSE. There are plenty of hotels nearby that will actually appreciate your business instead of treating you like a problem. This needs to be seen by EVERYONE – if you value your money, don’t waste it here. 🔥

we have just spent 2 nights at this hotel and for a 3 star (yes just a 3 star) i was very pleasantly surprised. the veiw is amazing!!! we arrived just before 3pm, the receptionist said they weren't quite ready so we had to wait about 10 mins. we then had a bit of a faffle about the pre authorisation/security deposit fee. I thought I had already paid it but was informed someone had made a mistake and paid almost the full balance for the room. why a security deposit is needed when it's just ur average couple staying 2 nights I don't know- this is the only thing that left a sour taste. anyway we got to our room and it was spotless, lovely and warm and had everything needed- iron, ironing board, hairdryer, kettle, tea/coffe/hot choc/milk sachets, biscuits, toiltries, fridge, everything was there. we went to the pool, I did expect it to be a bit warmer but we managed and a bit annoying having to get the guys attention to turn on the jet bubbles all the time but again, we managed. sauna and steam rooms where good. we took our towels to reception and got them changed for fresh clean ones. the pool is used my none hotel residents too and has swimming lessons on but it didn't impact on us. the lockers were all very dirty and so was the floor but it was very wet, windy and muddy outside. we had reserved a table at the horizons resturant, the staff were lovely and the food was delicious, very fair prices too. the bed was very comfortable and the room stayed warm all night. breakfast the following morning was great, help yourself to cereal and fruits/yoghurt and juices and order the hot breakfast from the menu and it comes how u like it with toast and jams etc. we explored the hotel for a bit saw the snooker room, arcade, kids soft play and gym. husband then used the gym, £3.50 for 30mins or £5 for an hour- it's not a huge gym but it kept him entertained for an hour. every member of staff we encountered were all very pleasant and welcoming. we came to Edinburgh for the Christmas markets and although not the hotels fault, more mine for not checking (but my choice of hotels with pool/gym/balcony was limited), it's an hour away from Edinburgh centre. I loved the look of the caravan site that is on the same grounds as the hotel and have said for a longer stay in nicer weather we wouldn't hesitate to book the hotel or a caravan in future.

Stunning views, friendly staff, very affordable, clean and comfortable. Recommended for couples or families alike with hotel and caravan rental options. Nice break away.

We stayed at this hotel with our newborn, expecting a comfortable and welcoming experience, but unfortunately, it was awful. Our first encounter with the reception staff set the tone for the stay—they were unhelpful and dismissive when we enquired about check-in timing. We were aware check-in was from 3 pm, but with a newborn, we simply wanted an approximate time. The reception staff showed no willingness to assist and were downright rude. Within a couple of minutes of being in the room a random person walked in the adjoining room that was connected to ours, it wasn’t locked at all. Felt very unsafe. The attitude of the waiting staff in the bar and restaurant was also horrendous. They acted as though we were an inconvenience, showing no warmth or courtesy throughout our stay. To make matters worse, the lunch was awful. The quality of the food was shockingly low and far from what we expected (which wasn’t much at this point after such a bad experience from the get go). Don’t make the mistake we made of booking breakfast as it was inedible, particularly the meats. Our room wasn’t cleaned during our stay. When we raised concerns with the manager about the cleanliness, instead of addressing our feedback professionally, the manager responded rudely, dismissed our concerns, and stomped off. We felt completely disregarded, and our complaints went unresolved. We also noticed that throughout the hotel that the portable appliances had advisories to be tested and were out of date since 2019 (as you can see in the pictures). So be careful using any appliances like the kettle, iron etc as is dangerous. The wardrobe was also held together with duct tape - so maybe have some health insurance at the ready. Overall, our experience here was stressful and uncomfortable. The staff’s attitude and lack of care for guests were appalling, and I would strongly advise others to avoid this hotel at all costs!!

We really liked this hotel it was welcoming and cosy with outstanding views. The facilities are very good with a safe, fridge and iron in your room with a great walk in shower in the bathroom. Would have booked a room with a balcony but those rooms don’t have a walk in shower. The staff are so friendly and work hard to make your stay very enjoyable. Leisure facilities were great too with a pool my partner could walk into. The restaurant served fantastic food very reasonably priced.

Fantastic hotel. Stayed here for 2 nights and enjoyed it so much, we have already booked another couple of stays. Lovely clean room. Dining room was amazing with views of the sea. Food was really good. Nice bar to sit in after our meal. Very friendly staff. Can't wait until our next visit.