The Bay Hotel

We were celebrating our 30th wedding anniversary and absolutely loved our stay. We knew the Bay but had never stayed in the hotel. Lovely room. Amazing view. Fabulous breakfast. Will definitely be back. Thank you for such a special occasion.

Terrible business to give your money too. We spent over 800 pounds on a holiday weekend with family here. They took 100 quid security deposit of us. Not a problem. The problem was they chased us two weeks later for 6.60 after mistake was made they said by restrauant staff for drinks that they had forgot to charge us. I paid it over the phone right away even though agasp that it was even requested. I put it on family chat and turns out that we had paid this as it was noticed when we were leaving and taken of security deposit of 100 quid. Terrible business and service over £6.60 after spending so much when we were there and wasn’t even our mistake. We will never be back

Had a lovely 1 night stay here in April. Stayed in an executive suite which had a double bed down stairs and upstairs. The rooms were slightly dated & the overall hotel could do with a good make over but that really didn’t impact the quality of our stay. Dinner in the horizon restaurant was lovely & the food is brilliant. The views are wonderful and the entertainment at night sounded amazing (we didn’t attend as had a late dinner then early bed!). It was fairly expensive £200+ for bed and breakfast for 1 night but overall it was a great stay & will come back again.

Just returned from another three day break at The Bay Hotel the staff as usual were friendly, helpful and very attentive, our room which was an executive family suite was very clean and a credit to the hotel,all meals at the Horizon Restaurant were very good and service excellent, we shall certainly return and hopefully very soon ,thankyou everyone .

we have just spent 2 nights at this hotel and for a 3 star (yes just a 3 star) i was very pleasantly surprised. the veiw is amazing!!! we arrived just before 3pm, the receptionist said they weren't quite ready so we had to wait about 10 mins. we then had a bit of a faffle about the pre authorisation/security deposit fee. I thought I had already paid it but was informed someone had made a mistake and paid almost the full balance for the room. why a security deposit is needed when it's just ur average couple staying 2 nights I don't know- this is the only thing that left a sour taste. anyway we got to our room and it was spotless, lovely and warm and had everything needed- iron, ironing board, hairdryer, kettle, tea/coffe/hot choc/milk sachets, biscuits, toiltries, fridge, everything was there. we went to the pool, I did expect it to be a bit warmer but we managed and a bit annoying having to get the guys attention to turn on the jet bubbles all the time but again, we managed. sauna and steam rooms where good. we took our towels to reception and got them changed for fresh clean ones. the pool is used my none hotel residents too and has swimming lessons on but it didn't impact on us. the lockers were all very dirty and so was the floor but it was very wet, windy and muddy outside. we had reserved a table at the horizons resturant, the staff were lovely and the food was delicious, very fair prices too. the bed was very comfortable and the room stayed warm all night. breakfast the following morning was great, help yourself to cereal and fruits/yoghurt and juices and order the hot breakfast from the menu and it comes how u like it with toast and jams etc. we explored the hotel for a bit saw the snooker room, arcade, kids soft play and gym. husband then used the gym, £3.50 for 30mins or £5 for an hour- it's not a huge gym but it kept him entertained for an hour. every member of staff we encountered were all very pleasant and welcoming. we came to Edinburgh for the Christmas markets and although not the hotels fault, more mine for not checking (but my choice of hotels with pool/gym/balcony was limited), it's an hour away from Edinburgh centre. I loved the look of the caravan site that is on the same grounds as the hotel and have said for a longer stay in nicer weather we wouldn't hesitate to book the hotel or a caravan in future.

I arrived at the hotel yesterday (already had a reservation paid for etc as it was a business trip) and I was greeted to a £100 "pre-authorisation fee". I mentioned that the room was bought and paid for and the receptionist insisted that I paid it. I paid it on my credit card and the next morning a different receptionist said "we have refunded the £100 back on your card and it may take 4-5 days!. So depending on when you stay and if you pay this £100 on your credit card, you might have to pay for it one month just to get it back the next. This is the first time that I have been asked to pay a ridiculous amount of money just to stay. What did surprise me that the receptionist did say that loads of people have complained about it. My hotel room was nice and clean, well laid out, I had a semi sea view. The restaurant food was very nice, breakfast was very nice too, I could not fault the food, service and the staff were all excellent.