Gästanvändare
26 mars 2024
I arrived around 2100 hours after driving through the snow, wind, sleet, hail and rain. I always know I can count on any of Hilton's properties as a Diamond Member and I try to use Hilton as often as I can. I checked in through the mobile app and requested the digital key. After waiting for a time, I never got the digital key and went through the front desk to retrieve an actual physical key card. After getting into my room, I noticed that I was charged twice for the same room (apparently when I checked in through the app and got the physical key it charged me again). After reconciling it with the front desk, it finally got handled. The room was quiet, clean and comfortable. No complaints there. I slept well and the amenities of the room was wonderful. Upon checking out the following morning, I packed up the car for departure and decided to eat breakfast before I headed out. I was very disappointed. The juice dispenser offered 2/4 juices with a handwritten note taped to the machine stating "Apple + Kiwi out of stock. The omelets were individually wrapped in foil and was severely burnt to the foil that you couldn't peel the egg away without shredding the omelet apart, it was so brown and burnt. The "fresh fruit" was severely bruised and brown, oatmeal was significantly watered down that it didn't taste like oatmeal; there was no other protein or handheld sandwiches of any kind that was offered outside of the "omelet crisps." Everything else was bread or some sort of sweet bread. I was better off getting breakfast at McDonald's. I was very disappointed this time around as I've stayed at this property twice before and was not disappointed then. By far, this was not up to Hilton's standards. Upon checking out the front desk clerk gave me 2 waters "for the road" for a lousy breakfast!
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