Fairfield Inn & Suites Kingsland

Very disappointed in this hotel. Definitely not up to Marriott standards. Had a reservation for 4/9/2024. Went to room and took a shower. Went to the bed and pulled back the covers only to find a big black bug. Can’t stay in a room with bugs in the bed. We didn’t want to cause a ruckus at the desk because people were in line to check in so we left and called Marriott Reservations. They said they’d call and cancel our reservations. They didn’t. Stayed at another Fairfield Inn in Hardeeville SC. Kingsland Fairfield refused to refund our room fee of $166. Marriott Reservations is backing up the hotel. We are Platinum Elite members for over 20 years and a time share member. Unacceptable.

This is the absolute worst hotel I've ever encountered in my life. Room #1- was filthy and had a baby spider on the bed. It was so small, I thought it was an ant. I was transferred to another room/suite, since I'm a Titanium member, it was an upgrade. I moved to room 221 and it was larger and cleaner but there was another baby spider on the bed which I had to kill. I left this hotel on 11/16/23 at 1230am in the morning/late night and had to drive to Savannah, GA to a decent Bonvoy hotel. I'm so content at the Courtyard Marriott- Pooler/Airport and I'll never ever go back to Kingsland Fairfield. They should be detached from the Bonvoy brand.

Courtni (Night Audit) was very helpful with a late check in. She was professional and met all the Marriott standards for an exemplary check in experience. The room was very nice. The property provided me with everything I needed for a good night’s sleep.

Wow have things gone down hill. I have stayed here in the past on my way to florida but no more. Never a great place but it does need more work now. Bathtub has a dirty ring around the drain and the grab bar is stained and rusted. The light in the sitting room has enough dust on it I was able to write clean me on it. Oh and the chair next to the lamp has a bunch of nice long hairs on it. I know the bed is comfortable and I'm any staying the night so we'll put up with it. Next year somewhere new.

I booked a reservation at this hotel 2 months in advance for 3 rooms. I received a call about 10 days prior to my stay stating that they were cancelling the reservation because they were overbooked. I've been a loyal Marriott customer for over 20 years and this had never happened before. I asked the hotel what to do and they told me to just look for 3 rooms elsewhere. At that point, most hotels were booked or the rates went up significantly. I guess my reservation was pointless or I wasn't as valuable as others even though I'm lifetime platinum elite. I won't be staying here any longer.

This was the worse stay first off there was a bar of used soap in the shower, then I layers in the beds and they felt like bricks I’m pretty sure they were 20 years old I asked for extra comforters they said no ! Worse stay ever do yourself a favor and spend the extr money and stay at the Hampton inn

We have stayed at this hotel several times over the years and I have never been, in the past, treated the way I was by Courtni on this stay. First, I attempted to reserve a king room using my phone and was not successful. I could not complete the reservation. Thus, I called the hotel directly and Courtni answered the telephone call from me. I gave her my Marriott account number and mentioned that I am an Elite Member. She said that there were no king rooms available. I asked her to check again. She still said that there were no king rooms available; only doubles are available. She is telling me this as I am looking at the hotel website showing kings available. Next I called the 800 reservations number and spoke to a representative. I gave him my Marriott account number and he recognized me as an Elite Member and saw my preferences in my Marriott Profile. He immediately knew the type of room I prefer. Before, I can utter another sentence he found king rooms available at the Kingsland Fairfield Inn. I was still monitoring the website on my phone. After, he processed the reservation, I was watching the hotel website and there were kings still available but Courtni could not find any available kings. When we arrived at the hotel, Courtni was staffing the front desk. We did not say anything to her and she did not say anything to us about the reservation. She still did not recognize me as an Elite Member. During both the telephone call conversation and the face to face conversation, Courtni was unfriendly to me. It was as though I was bothering her. She was very terse and cold. Contrary to some of the reviews, our room was clean and everything worked. There was no mold or mildew visible. I am also sensitive to mold and mildew and I did not smell or react to any mold or mildew. The bed was firm and comfortable. We had a microwave and large refrigerator in the room. As usual, we enjoy the complimentary breakfast buffet. The breakfast area was kept very clean by the staff. The breakfast area was large enough to accommodate a large group of people. The food was replenished as needed.

I'm on the second night of a 2-night stay. Overall, it's a pleasant enough place. Other reviewers have noted that it's due for a makeover. They're not wrong. It's definitely in need of the newest Fairfield upgrades. Especially on tech; there are no real connections for tech, though I did discover late this afternoon that there are a couple of USB ports in the clock (not immediately obvious). There are a lot of dings and dents, cracks, and even slightly peeling wallpaper. Also, the complaints about mold are justified. I'm highly allergic, and well, here in Room 134, I can actually see it above the tub, and my allergies have been in high gear. All that said, it's got a warm, welcoming staff, comfortable beds, simple quiet rooms, and functional fixtures. The breakfast was par for the course for a Fairfield, with 2 meats, eggs, and waffles, along with the standard continental fare. Overall, if I had to stay here again, I would. Though I sincerely hope it's on the slate for the latest Fairfield makeovers.

I don't have high standards for a Fairfield Inn off the interstate in a Navy town, but the mold smell in our room was pretty overwhelming. Bed was uncomfortably hard (not firm), and the shades didn't black out all the light from the portico below. Convenient, but might choose to stay elsewhere if we were in the area again.