Rok Hotel Kingston, Tapestry Collection by Hilton

My overall experience was very good. I booked ROK due to my family staying there, and I wanted to be with them. We travelled to Jamaica for family bereavement, so we wanted as little hassle as possible. Staff at reception were approachable, friendly, welcoming, and professional. The general look was aesthetically pleasing; I loved the decor throughout. Entry was spacious and clean. I stayed on the 7th floor, which was clean, and has a communal ice machine. The room was a bit smaller than I would have liked, but fully functional, there is a fridge and coffee machine; I would have liked a kettle due to preferring to hear my water boil! We slept well for the most part. My only issue was noise in the morning, I could hear the housekeeping staff chit chatting amongst themselves as they carried out their duties. Doors banging, etc. Due to time differences, I woke up at 4 am. I guess this made me sensitive to the surroundings. The bar is excellent, located outside by the pool, and a breath of fresh air. We spent most evenings by the bar enjoying a cocktail or 2, plenty seating, and staff are accommodating. I must commend the toilets in the communal areas... fresh fresh fresh, they use a beautiful smelling air freshener; I was impressed by how well maintained the were. I didn't have breakfast because I generally eat later in the day. However, my family thought choices were repetitive after a few days. Bar food was fresh and delightful. There are a couple of places to eat outside the hotel. However, I would not recommend them due to extensively delayed waiting times. Just eat at the hotel or find elsewhere. Overall, I would recommend the ROK, and I would definitely stay again.

Great accomodations, customer service and ambience.

Terrible service from front desk receptionist who worked there told me that all my bookings were confirmed and cancelled started to beat down the boor next morning with staff and a number of calls….same situation happened twice in one week. Staff treated and looked down at my partner like he was some sort of scammer!! Awful service and experience from the rooftop bar I was left nearly one hour and 45 min to have a drink served and had to cancel as it took forever and still didn’t arrive!!! So many beautiful places in Kingston to stay this was a waste of money and a terrible experience