Novotel Kinshasa La Gombe

Best option for a quick business trip

設施：好 衞生：好 環境：好 服務：好 非常好

콩고의 수도 킨샤사 호텔에서는 최고라고 생각해요

一般般，安全乾凈。

We had a confirmed reservation for 10 people, 3 nights. When checking in at the lobby around 15hr30, we were told they had done an 'update' of their system and no rooms were available anymore. After I insisted, they called a manager (not sure if it actually was a manager), who listened to our problem, said he would look at it and then went away to never come back. No apologies, no compensation offered. Luckily, we did find another solution for 2 nights and Novotel confirmed us we had our rooms for the last night. However, after we checked in again, this time at 17hrs, several people of our delegation still had to wait for 2 hours before they had a room, others discovered the room they were given, still had other guests, and finally, some people suddenly had uninvited guests entering their room (so, these people were given the same room). For a Novotel, part of ACCOR, or even any hotel that asks this rate for a room, such things are just inacceptable. The contrast with the Novotel in Lubumbashi could not be bigger; there people at the reception are friendly, check-in is smooth and goes without surprises.

Clean and centrally located. Its relatively new so naturally all the finishing is still in its peak condition. I had a few hiccups but housekeeping and maintenance swiftly resolved the minor issues. Overall it was a good experience. The sandwiches at the coffee bar were delicious. Breakfast spread was good but can get monotonous for long stays. The restaurant menu as well.