Elephant Reach

一言難盡。工作人員態度不錯，但比較死板，浪費了我們不少時間。在網上預訂時沒注意一人入住和二人入住還有區別，到了前台被告知訂的是一人入住，不能住倆人。我説我補差價。前台説不行，要重新去平台訂，而平台上當天已經沒房了……..第二天又説房間沒帶早餐，又折騰了一輪説他們系統搞錯了。無語。感謝攜程，及時幫我們去溝通解決。

We spent one night at Elephant Reach as part of our visit to Yala National Park and I so wish we could have stayed longer! What a lovely place. The rooms were clean and spacious, already set up with an extra bed for our kiddo. Check-in was easy, all staff members were very attentive and kind. We had a short window of time before our safari departure and the restaurant was able to quickly whip up some food for us. After the safari, we had a lovely time at the pool which was clean and well-maintained with towel service. Buffet dinner was great, and we particularly enjoyed the local dishes and desserts. My only suggestion would be to please label which dishes are vegetarian--although there were plenty of options for us, it was difficult to tell in some cases which were veg.

The different perspectives of customers are interesting! We found this hotel pleasant and the staff very helpful. Lovely massage at a much lower cost than the beachfront hotels. The front desk arranged our safaris and these were brilliant. The food was fine although the coffee was instant which was not good. The room was comfortable and had a nice deck where we could sit. The pool is a good size and towels were available. Beer and wine were available.