Sovereign Hotel

裝修好，服務好，但是設施老舊

What a come back experience I had After a kind of unpleasant hiccup post out check in, we experienced the most amazing come back any hotel and it’s team can offer , from reception to house keeping to coffee shop to restaurant! I commend the effort of the guest relations manager, Elizabeth, house keeping staff Robert and Rossyln, porter Bruce and our waitress during breakfast and as well the coffee shop attendant and our hot station chefs , in ensuring we have a comfortable and pleasant stay with them. Keep it up

I stayed here one night as part of a group tour. The hotel seems upscale at first glance, but it is really falling apart. The air conditioning was broken in my room, but the person who brought me to the room insisted it just needed time to kick in. It was broken. I complained. It was fixed. It broke again several hours later, 11:00 at night and could not be fixed. They didn't offer to move me to another room, and when I asked, I was told there were no rooms available on the first floor. There is no elevator and I cannot do steps. I was offered an electric fan, which I took since there was no alternative. The water was cold. The towels are dirty and old. All in all, this is one of the more awful hotels in which I have stayed anywhere.