Lapland Hotels Sirkantähti

第一次給差評，是因為真的體驗感太差了。酒店房間和前台特別遠，屬於出了門還要走好幾條馬路，還是拖着行李箱一路上坡，再到路邊一排小房子。房間設施簡直無法直視，房間非常破舊，床單被褥都臟臟的，如圖自己體會，跟火車站旁的招待所無異，兩千多一晚的價格真的讓我目瞪口呆。馬路對面小鎮裏隨便一家差不多價格的環境都是天差地別，甚至還有更便宜的。剛入住的時候我自己這邊遇到點突**況，當晚沒法正常入住，去找了前台問可否退訂因為需要馬上離開列維，跟前台説明緣由後，前台很爽快答應我沒問題，讓我趕緊去房間收拾行李過來退房，而且可以正常退房費。等到我回到前台後，他們換了個人，説不可以退，具體原因沒有，就是不能退，我説不用全退也沒關係，她説那你明早過來，我跟老闆申請下退一半左右。第二天一早去又換了個人，這回一口咬定不可能退，你可以退房，但是沒錢退（我原來訂了三天的），徹底無語了。大家千萬不要訂這家，真的會後悔死，身為攜程用了十幾年的金鑽會員，這是我遇到過的最最垃圾的酒店，沒有之一。

酒店的地理位置非常方便，附近有超級市場，步行到列維滑雪場也只是6-8分鐘的路程。 房間內設置有烘乾機非常好用，衣服烘乾兩小時左右便乾了這個非常貼心。當天晚上還遇到了北極光非常興奮。

早餐好食。

Hotel is lovely cosy and warm the large clothes dryers in the room were very useful. We enjoyed the breakfast but preferred to eat out at night. The reception staff were extremely helpful when we couldn't find a sledge they sorted one out within minutes of asking. The Tui santa experience was the most magical afternoon ever my little grandaughter had a fantastic time yes the taster sessions are short but were good fun and Santa was amazing. We visited water world a 10 minute walk from the hotel and spent a fun few hours there. We also did the excursion to the husky farm which we all loved especially getting to pet the little husky puppies. We also took the gondola up to the top of the ski slopes where there is a cafe at the top which does a lovely lunch. Yes it is very expensive but was worth every single penny !!!

Lovely hotel close to all shops, restaurants and ski slopes. We really liked the private sauna in our room, which was well needed after a days ski. Hotel lobby and bar was also nice and welcoming.

Don’t book Lapland with TUI, it’s a rip off. Book a better hotel yourself and then book Northern Lights Village for your activities, they pick you up and drop you off. From the minute you get off the plane, TUI heard you like cattle onto buses. All the other tour operators had friendly elves who greeted you at arrivals and escorted guests to the buses. TUI staff were beyond unhelpful. The Santa experience was underwhelming and again felt like you were just a number. The ‘taster experiences’ are a waste of time and the husky dogs looked malnourished and it was quite traumatic for an animal lover. This hotel is in desperate need of refurb. The bathroom tiles were cracked and they give you a shower curtain you could spit through and sticks to you. The radiators are old and don’t keep the rooms warm. The food was HORRENDOUS, at breakfast they have three cheap toasters so you are waiting ages in a line. The reception staff are not friendly, I asked to make a local call and was told no. Honestly avoid TUI all together and just book things separately you will save money.