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Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.4
Service4.5
Renlighet4.6
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Utmärkt pool(4)
Negativa recensioner(3)
annexanonymous
Superior-dubbelrum med balkong - Garden Wing
Bodde på dec. 2024
Par
1 recension
3.7/5
Publicerades 19 jan. 2025
This was our second stay at this hotel, as our first experience was excellent and encouraged us to return.
However, we were unaware that the hotel had expanded with a new area located approximately 500 meters from the original buildings, making it inconvenient to walk between the two zones. We booked the same hotel but ended up in the wrong building. It would be helpful if the hotel clearly labeled this new area with a distinct name, such as "New Building," rather than "Garden Wing," which caused some confusion as we previously stayed in the original garden zone.
The hotel is now much larger, and the rooms are spacious and well-equipped with essentials. Unfortunately, cleanliness fell short this time, as we noticed some stains on the blanket and towels. We chose not to raise the issue as we wanted a hassle-free stay.
The location is not ideal for visiting nearby attractions like coffee shops but is conveniently close to a 7-11.
While we appreciate certain aspects of the hotel, we might not return for a third visit and would prefer staying in the ocean zone instead.
Översätt
6/12
Svar från boendet: Thank you for your thoughtful feedback and for choosing to stay with us again. We’re happy to hear that you enjoyed our spacious rooms and convenient amenities. We apologize for the confusion caused by the new building and will consider your suggestion to label the area more clearly to avoid misunderstandings in the future.We also regret that cleanliness didn’t meet your expectations during this visit, and we’ll take your comments seriously to improve in this area.We appreciate your feedback and hope to have the opportunity to welcome you back in the future, possibly in our ocean zone, for a more enjoyable experience.Best regards,Mercure Rayong Lomtalay Villas & Resort,
Anonym användare
Executive-dubbelrum med havsutsikt och balkong - Garden Wing
Bodde på dec. 2024
Par
12 recension
4.2/5
Mycket bra
Publicerades 22 jan. 2025
Good location. It would be better if the hotel can separate the booking link between two buildings cus it makes customer misunderstood from their expectation.
Översätt
Svar från boendet: Thank you for your valuable feedback! We’re glad to hear that you found our location to be convenient. We also appreciate your suggestion about separating the booking links for our two buildings. We will take this into consideration to avoid any misunderstandings for future guests.We hope to welcome you again soon!Best regards,Mercure Rayong Lomtalay Villas & Resort,
Nicholela
Standard-tvåbäddsrum - Garden Wing
Bodde på dec. 2024
Res med vänner
18 recension
4.7/5
Otroligt
Publicerades 19 feb. 2025
Nice hotel and peaceful, I love it soooo much
I love the room, big space and comfy bed! Sure I will be back here <3
Översätt
Svar från boendet: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and loved the room, space, and comfort. We can’t wait to welcome you back for another great experience! 😊Sincerely,Mercure Rayong Lomtalay Villas & Resort,
Anonym användare
Executive tvåbäddsrum - Ocean Wing
Bodde på feb. 2025
Familj
3 recension
5.0/5
Enastående
Publicerades 25 mars 2025
Nice place to stay. Relax and chill here!!
Översätt
Svar från boendet: Thank you for your kind words! We’re thrilled to hear that you had a relaxing and enjoyable stay with us. We look forward to welcoming you back for another wonderful experience.Sincerely,Mercure Rayong Lomtalay Villas & Resort,
Kanoktip
Superior-dubbelrum med balkong - Garden Wing
Bodde på nov. 2024
Par
15 recension
4.0/5
Mycket bra
Publicerades 18 dec. 2024
Garden wing newly built , good environment, bleach just across the street at the front of hotel , service standard ok breakfast is good
Översätt
Svar från boendet: Thank you for your feedback! We're happy to hear you enjoyed the newly built Garden Wing and the surrounding environment. It's great that you found the beach location convenient, just across the street. We're glad you liked our breakfast and the service. We hope to welcome you back soon!
Patipat
Executive-dubbelrum - Ocean Wing
Bodde på nov. 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 1 jan. 2025
Everything was great cleanliness, service, and the atmosphere. The facilities were complete, but the gym was a bit small.
Översätt
Svar från boendet: Thank you for your wonderful feedback! We're glad you enjoyed the cleanliness, service, and atmosphere. We appreciate your comment about the gym and will consider it for improvements. We hope to welcome you back soon!Sincerely,Mercure Rayong Lomtalay Villas and Resort,
ordinary korean
Standard-dubbelrum - Garden Wing
Bodde på feb. 2025
Annat
33 recension
3.7/5
Publicerades 29 mars 2025
hotel is divided into two. expensive taxi. service of the staff is fine.
Översätt
Svar från boendet: Thank you for sharing your thoughts with us. We appreciate your feedback regarding the division of our hotel and the taxi costs. We are also glad to hear that you were satisfied with the service from our staff.We hope to have the opportunity to welcome you back in the future.Sincerely,Mercure Rayong Lomtalay Villas & Resort,
Supatcha
Executive-dubbelrum - Ocean Wing
Bodde på maj 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 29 juni 2024
I had an Amazing stay at Mercure Rayong. The breathtaking ocean view. Delicious breakfast especially egg Benedict.
Översätt
Svar från boendet: We love to hear that you enjoyed your recent stay with us. We look forward to welcoming you back to Rayong in the nearest future!
Anonym användare
Executive tvåbäddsrum - Ocean Wing
Bodde på aug. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 23 okt. 2024
Nice best one i ever stay in Rayong province!
Översätt
6/9
Svar från boendet: Thank you so much for your fantastic review! We’re thrilled to hear that you had the best stay ever in Rayong province. Your satisfaction means the world to us!We look forward to welcoming you back for another unforgettable experience!Sincerely,Mercure Rayong Lomtalay Villas and Resort,
duangmai wongsaithong
Superior-dubbelrum med balkong - Garden Wing
Bodde på nov. 2024
Par
8 recension
3.2/5
Publicerades 9 dec. 2024
The hotel should provide clear information that the ocean wing and the garden wing are not located on the same property. Staffs were very friendly.
Översätt
Svar från boendet: Thank you for your feedback! We apologize for any confusion regarding the location of the Ocean Wing and Garden Wing. We appreciate your suggestion and will work on providing clearer information for our guests. We're glad to hear that you found our staff friendly, and we hope to welcome you back soon!Sincerely,Mercure Rayong Lomtalay Villas and Resort,
Gästanvändare
Standard-tvåbäddsrum - Garden Wing
Bodde på okt. 2024
Affärsresenärer
13 recension
5.0/5
Enastående
Publicerades 16 nov. 2024
Great location, newly built and the new building (garden wing) just start operation early November. Worth to visit again
Översätt
Svar från boendet: Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our great location and the newly opened Garden Wing. We're excited that our new building is now operational and we're grateful for your kind words.We truly appreciate your support and would love to welcome you back in the future. There’s always something new to explore, and we’re confident that your next stay will be just as enjoyable!Sincerely,Mercure Rayong lomtaly Villas and Resort,
BP7
Standard-dubbelrum - Garden Wing
Bodde på okt. 2024
Par
1 recension
3.5/5
Publicerades 3 nov. 2024
Be careful! This hotel has 2 zones that are not connected to each other. The distance is approximately 600 meters and there is only one zone next to the sea. But in the booking at Trip.com, there is no information on this matter. Pictures can mislead you. If you expect to stay in a beachfront hotel, you may be disappointed.
Översätt
Svar från boendet: Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding the layout of the hotel. We understand how important it is to have clear information about the property, and we are sorry that the distance between the two zones was not clearly communicated on Trip.com.We will work to update the information and photos to ensure future guests have a more accurate understanding of the hotel's layout and location. We also understand that being next to the sea is a key factor for some guests, and we regret that this may have affected your expectations.We truly appreciate your constructive feedback, and we hope to have the opportunity to welcome you back with a more informed and comfortable stay in the future. Thank you again for bringing this to our attention.
Ppupreaw
Standard-dubbelrum - Garden Wing
Bodde på okt. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 27 nov. 2024
Very goodd place and stuffs. The swimming pool provided that you can swim
Översätt
Svar från boendet: Thank you for your positive feedback! We're glad you enjoyed the swimming pool and the service from our staff. We hope to welcome you back soon for another great experience!Sincerely,Mercure Rayong Lomtalay Villas and Resort,
Tillmanns
Executive tvåbäddsrum - Ocean Wing
Bodde på juli 2024
Par
12 recension
4.7/5
Otroligt
Publicerades 31 okt. 2024
We love that place as it comes with a good view, nice pool, villa rooms, attentive staff and spacious breakfast place. Probably the best Mercure we ever stayed at:)
Översätt
Svar från boendet: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the stunning views, our pool, and the spacious villa rooms. It’s great to know that our attentive staff and breakfast offerings made your stay even more enjoyable. We hope to welcome you back to our Mercure soon for another fantastic experience!Sincerely,Mercure Rayong Lomtalay Villas and Resort,
Travel brings you experience
Executive tvåbäddsrum - Ocean Wing
Bodde på jan. 2024
Familj
2 recension
4.5/5
Utmärkt
Publicerades 11 feb. 2024
Nice, Clean and beautiful hotel but it will be perfect if facilities can be increased some.
Översätt
Svar från boendet: We love to hear that you enjoyed your recent stay with us. We look forward to welcoming you back to Rayong in the nearest future!