Hilton Garden Inn Knoxville West/Cedar Bluff

Room was clean and everyone was so sweet. The bartender was wonderful and the bourbon selection is amazing. The gentleman that was cleaning the lobby was the best. He opened the elevator for me when I was walking up to it. He grabbed extra towels for us as well. Super polite and professional. All employees were. Husband stays for business and I tag along. Cannot beat the location.

Such a wonderful stay, very spacious rooms. The cleanliness is impeccable. Staff is extremely friendly. Hotel is very close to interstate, restaurants, shopping, and University. Only negatives is takes awhile for water to get hot, and the shower curtains. If in Knoxville this will be my hotel of choice.

1. Restaurant only serving bar food, not dinner. Out of food and cook didn’t show. 2. Beds squeak like a 1930’s iron bed. Toilet had poop stains 3. Smoking lounge outside our door on a non smoking floor. 4. All employees were texting or playing on their phones. Nobody greeted us at anytime coming or going.

This is a classic HGI. Very clean, friendly staff, everything worked. And the breakfast was great! The food was delicious and the lady handling the service was excellent. Also, the TV in the room was huge with a great picture. We will definitely plan on this being a regular stop on our travels.

We are Hilton Garden fans. However, the hotel experience has degraded. Rooms are more expensive than ever and service is far below prepandemic levels. With that in mind, I appreciate the smallest showings of true service. Unfortunately, we didn’t see that at this hotel. Just mediocre. Rooms appear clean but are not. The layers of dust on the bathroom door was telling. It was also disappointing that the windows do not open at all. Just a wall of claustrophobic glass and zero ventilation. Won’t be staying here again.

Great staff….friendly, helpful folks that desire to make one’s stay as nice as possible. I was offered a couple of bottles of water,for the road, at checkout. A cheery come see us again sendoff. We loved the cooked to order breakfast too! Orlando whipped up a couple of excellent omelets from the kitchen and we were served plenty of hot coffee. Again, friendly service! Our room was clean and quiet; public spaces were decorated nicely, well lit and welcoming.

We choose to stay at Garden Inns whenever they are available in or near our destination. Because the hotels are well located and clean and the have a restaurant on site. Last Saturday night when we inquired about the restaurant hours, the desk clerk assured that their “good cook” was on duty and we would enjoy our dinner. We invited our son and grandson to have dinner with us only to learn when they arrived that the menu was limited to wings and fries. In addition, they had allowed people to bring in catered food and let them basically take over the dining room.

This is a Mixed review from a diamond member. Hotel was clean but dated it definitely needs some TLC. Carpet is worn, wet spots in bathroom, grungy caulk around shower. The pillows are terrible they go flat as soon as your head touches it. (I had to use 3). The mattresses are firm but we were ok with that. There is no FREE breakfast- it’s $10 - if you’re a diamond member you can get the points OR the $10 which you can use toward the breakfast. The terrace on the 2nd floor was a nice quiet place to enjoy a drink or read a book. There is a grill available for use and outdoor seating area. The hotel has meeting rooms available and it was used twice during our stay. The parking lot was so full from 6-9 that the paying customers had to park next door. Hilton should designate that customers get the hotel parking and those coming in for their meetings should park elsewhere. We had to go out and move our vehicle back into the parking lot about 9:30. There are many other hotels near this area that are newer, cleaner, offer better parking and free breakfast and cheaper. We will use our $ wisely and stay somewhere else next time.

Our famlly gathered in Knoxville for a wedding and we stayed 3 nights at the Hilton Garden Inn. It was a wonderful stay and we did not want to leave. Abby, Nicole and the rest of the staff were wonderful, treated us like family and anticipated our needs. Did they exceed what expected? Absolutely! And they treated our 91 year old mom like gold. The hotel has really good and comfortable gathering spaces. Really good food!