Pezula Nature Retreat

Spent a week at Pezula, explored Garden Route from here- easy. Accommodation was fantastic, bedding soft, large room, smart tv (login with ur own Netflix/ Disney+ etc), bathroom, amenities, soft towels, wood fire place in your room as well your own wood fired hot tub. We had interleading room for us/ kids. Breakfast spread and meals were great with all options covered. What was great is NO PORK, so we could very comfortably eat at the restaurant across all our meals. Full spa/ gym/ heated indoor pool (kids allowed 6-9 am and 6-9pm) was a good compromise. Play area indoors for the kids with fuzball, table tennis and play gym. Outside Jungle gyms/ swings dotted all around the estate. No supervision though. Views, excursions, exploring estate was fantastic. Service was great from everyone, really went out of their way in every way possible. We did Fancourt LY and Pezula TY, in summary- + Pezula easier base to explore Garden Route + NO Pork, easier to eat at hotel +Hot tub ++interleading rooms (Fancourt kids get a rollout/ couch in lounge of your unit) + Fancourt more pools, separate kids/ adults + Supervision for your kids (ie u can sign them in and then do your own thing) + PlayStation/ older kids/ Teens entertainment

As a returning customer, I was extremely disappointed to see how much the standard of the hotel has declined. Upon our arrival at the standard check-in time, we were taken to our room only to find that it hadn’t been prepared — housekeeping staff were still inside cleaning. We had to return to reception and wait for an hour and a half before we were finally given access to a ready room. Later that evening, we called reception to report that there was no hot water in the room. After an hour with no response, we had to call again. Eventually, maintenance arrived but was unable to determine the cause and said they would investigate further. Unfortunately, the issue wasn’t resolved that night, and no update was provided, meaning we were unable to shower. We also informed the maintenance staff that the fridge was not working and that the patio light (which is essential at night, especially with the hot tub outside) wasn’t functioning either. We were told the lights were under renovation, but no further action was taken. Although the hot water issue was resolved the next morning, the fridge and patio light remained broken for the duration of our stay. On a positive note, the staff at the restaurant, bar, and concierge were all incredibly friendly and welcoming. However, given the issues we experienced with the room — and how far the overall room standards seem to have fallen — it's unlikely we would choose to return, despite how much my daughter enjoys the hotel and its wonderful staff.

If you want to be spoiled, relax and just enjoy nature, look no further. This place is the epitome of luxury and the service is incredible! Thobile Mchithi made our stay perfect in every way. Best porter ever!

Excellent place to stay. Only thing not good is the music and sound system in the dining area. They can improve on that.

Everything was exceptional ,break fast , rooms , staff , facilities and location stunning View everything was great

After a 7day Hike, i decided to book into a 'place of REST' for recuperation and tending to sore feet and muscles. Oh... my... word... Did I get EVERYTHING I was hoping for, and more than I could have wished! It was a heavenly two days, and I felt like so 'tended to'. And even when I asked for an early check-out at 5AM, I was met with a friendly face and a "breakfast pack" for my car and return journey :') Very glad I listened to ChatGPT on this suggestion - Go AI and more importantly, BRAVO Pezula!