Pezula Nature Retreat

Beautiful location. Rooms are 5 star as are the facilities. Spa and Gym were well looked after and the staff were professional. Service at dinner is sometimes slow. Food good. Bradley went out of his way to help us with a medical issue and we had to extend our stay. You won’t want to go home. Great escape from the Northern hemisphere- currently writing this on the balcony in 31 degrees.

We found the place to be excellent The staff were well trained and eager to assist The spa treatment was amazing

Management and staff were very attentive to our needs and helped make our stay, in the beautiful surroundings, relaxing and pleasurable.

As a returning customer, I was extremely disappointed to see how much the standard of the hotel has declined. Upon our arrival at the standard check-in time, we were taken to our room only to find that it hadn’t been prepared — housekeeping staff were still inside cleaning. We had to return to reception and wait for an hour and a half before we were finally given access to a ready room. Later that evening, we called reception to report that there was no hot water in the room. After an hour with no response, we had to call again. Eventually, maintenance arrived but was unable to determine the cause and said they would investigate further. Unfortunately, the issue wasn’t resolved that night, and no update was provided, meaning we were unable to shower. We also informed the maintenance staff that the fridge was not working and that the patio light (which is essential at night, especially with the hot tub outside) wasn’t functioning either. We were told the lights were under renovation, but no further action was taken. Although the hot water issue was resolved the next morning, the fridge and patio light remained broken for the duration of our stay. On a positive note, the staff at the restaurant, bar, and concierge were all incredibly friendly and welcoming. However, given the issues we experienced with the room — and how far the overall room standards seem to have fallen — it's unlikely we would choose to return, despite how much my daughter enjoys the hotel and its wonderful staff.

Really badly maintained. Room service was very bad no towels or water was kept in the room . No plug points were working.shower not running properly . Dirty linen left as it is . Carpets look very filthy . Overall quite disappointed with the staff attitude and the maintenance

We did not have hot water for 5 days, manager did not take our complaints seriously - which there were many - and even forgot I called him! Room was not cleaned past midday on 3 occasions, so we had to wait at the golf club and request this. No room service, besides pizza now (no one cleaned). 4 out of 5 restaurant meals were incorrectly brought. Partner did not receive his pre-organised breakfast box for the 21 km marathon that everyone was visiting for. Overall, poor management.