Bayview Sunset recensioner

If you're looking for somewhere beautiful and relaxing to stay on Lipe, I highly recommend you DON'T stay at Bayview Sunset Resort or Bayview Hill. These two places are one and the same and if you're unfortunate like us, the cabins come with white mould over every surface, the deck outside your room is likely to collapse when you stand on it, there are holes in the roof with water pouring through electric lights and the customer service is atrocious, non existent and NOT customer focused at all! We had a fantastic week with them in March and so booked again for the start of November but due to the serious health and safety issues there we had to leave after 3 nights. Despite assuring *********** they'd refund me they have not, they are ignoring all my attempts at contact with them and I do not feel they will ever issue the refund we are due. I paid over £300 for one week and had to leave after 3 nights so there is 4 full nights refund due of 8,179 Baht. The first night my Husbands foot went through the deck outside our room and injured his leg in the process. The next day we were moved to another room that had white mould on every single surface, the woodwork, the floor, the sofa. Everything in the cabin was damp to the touch and it stunk. Not wanting to complain I went and got cleaning products and attempted to clean it myself, it reappeared within hours. The next day we woke to rain pouring through the roof in two places, one dripping through the electric light and one directly into my suitcase. There was also a leak above the door which had totally saturated the curtains. We told the owner Lucas we were going to stay elsewhere and he firstly offered us to stay at his new ******** hotel and he'd give us a cheap deal....considering we'd already paid for a week and leaving on day 3 we refused. We booked accommodation elsewhere and the contrast was like night and day. We finally had a clean, dry and decent place to stay. Lucas agreed we could have a refund and that we'd get it within 10-15 days, we are now on day 26 and still no refund. I am still being ignored and I just want to warn others that are thinking of staying here not to. Koh Lipe us beautiful, don't let this absolute hovel ruin your time on Lipe. Yes, I have an axe to grind and I will continue to do so until I get my refund, Any self respecting business owner would rectify this but they flat out ignore all correspondence. All I can say is SHAME ON YOU Lucas and Bayview.