Santhiya Koh Yao Yai Resort and Spa

這次旅行最期待的行程 結果酒店安排的房間位置超級！差！ 全部遮擋海景 當時直接心情全無！而且房間位置在2號樓 特別低和偏，本身環境都是偏原生態 就感覺房間陰暗潮濕，白天房間都特別黑！ （下面有圖） 我們直接找前台要求換房間 掰扯半天 説房間全滿，換不了！如果不是在島上 我可能就直接不住了！真的房間很嚇人！我提前一個月定的酒店 感覺就是故意給中國人差房間的！ 後來我就強烈要求換房間 第二天給換了無敵海景！！裏面的服務人員 感覺都是泰式假笑，我們比一對白人來得早 ，前台卻先給他們辦入住！！然後我給一個辦理人員對視後才來給我辦！不熱情！島上很少很少中國人 基本沒有！如果想來的 一定提前發郵件要求房間！ 住5.6號樓！ 2號樓一樓真的 又黑又暗！！ 有種泰式恐怖電影的感覺

The resort location is great. A huge area along the beachside. But reaching here was a huge task as the Google map showed us different route and the gate was closed. Finally after 15 mins we reached their parking area. The whole procedure of checking in and getting our bags to room took another 1 hour. Room was spacious and well maintained but the balcony wasn't. The bathtub had a leakage and water would drain somehow even after locking. The hand faucet(jet spray) in bathroom would make a seriously loud high pitch noise while using it. Woke my husband up when I used to use the washroom! Also found a cockroach in the room taking a stroll ( didn't expect this when we booked a 5 star hotel) never came across one in any other hotel in thailand. The view from the supreme Seaview room was breathtaking but getting to other places like restaurant, beach was a bit fussy, because we had to take another car to pick us and drop to another location. Breakfast option is good and tasty. Totally loved their breakfast buffet. Again the check out process is lengthy especially we had to wait for our bags ( they get bags to the check out area) we had backpacks and didn't carry them with us as we had to walk stairs to reach the pick up point of cars. ( Walking a lot after paying such a high price , no elevator) and we missed our ferry and had to wait another 1.5 hr for the next ferry at chong lard pier. They also take 3000 baht as deposit and return once we check out! Their TV didn't have any channels other than their promotional channel of santhiya resort! Sigh.

I would not recommend Santhiya Yao Yai for any special occasion, like a birthday or celebration. Even though I clearly mentioned in our booking that we were checking in on a guest’s birthday, no one from the staff acknowledged it — not even a simple “Happy Birthday.” We always celebrate birthdays in different hotels every year, and it’s usually such a warm, memorable experience. But this time, it felt completely different — cold, inattentive, and disappointing. During check-in, the staff didn’t seem to pay any attention to details or to the guests in front of them. It’s especially sad because we’ve stayed at this hotel before — this was our third time — and in the past, we really enjoyed it. The place itself is beautiful, but the feeling has changed. So yes, Santhiya Yao Yai is fine for an ordinary stay, but definitely not for any special moments you want to feel cared for or celebrated.

Enjoyed a wonderful stay at this resort, where the service was attentive and prompt. The staff was polite, friendly, and eager to assist with any requests. The view from my room was breathtaking, offering a stunning panorama of the surrounding mountains and ocean horizon. Overall, a memorable experience that I highly recommend.

Staff very friendly, helpful to fulfill my girlfriend birthday. They set up bed and give us a small cake. Breakfast has a little bit less option but anything else is perfect.

Must visit destination for sure❤️. Food is amazing. Seawater pool villa is beautiful. Services are good.