DIEHLs Hotel Koblenz

好的 朋友推薦的這家酒店

已經是第N次入住。

staff is very kind and helpful, breakfast very good, room and shower could be warmer wonderful location on the Rhine I forgot my handy cable. People were very helpful and went to the room to find it, brought it down and arrange with me DHL service for sending it back to me

How should I start. I was on the way from a business trip back home and do not want to drive all night because of the traffic jam on Friday evening. Therefore I have booked this hotel. It was promissed that there are a lot of parking spaces, but when I arrived there, no parking space are available and I have parked illegally. To get in my room, I have to go through a labyrinth of the building. The room was big, but really old and worn out. There were a lot of hairs from the people before me. In the bathroom there was limescale in the washbasin. The breakfast was ok. The most terrible thing was, that when I was at the check-out they lady mixed me up with other guests, who booked 3 rooms via Booking and told me that my room was already paid. Honestly I have booked one room for me via HRS via my company system and also need the bill for the company. So If I did not show here the booking confirmation, I would probably not pay for the room and other people must pay it twice. It is absolutely an unprofessional way of working especially in a 4-star hotel.

This location has the look and feel of a place that was once posh, but is now in decline. During our stay the AC never worked. The desk said that it was out through the whole hotel. The most concerning thing is that we saw a mouse running across the floor in the breakfast room. We pointed it out to the attendant, but he just kind of shrugged. There is considerable noise from passing trains that takes some getting used to. On the plus side, most of the staff were very friendly and helpful. All the rooms face the Rhine with beautiful views. Free parking is a plus, and location is easy to find.

Mattress is very soft. Mattress covered in plastic so I was very sweaty. Shower curtain/wall broken. The bed or reading light had no bulb. The hotel is on the wrong side of the Rhine, if you don't want to eat in the hotel you have to go to the city center, which can only be reached on foot after about 30 minutes. Furniture probably from the 1970s, maybe 1980s and in my opinion no longer up to date. Breakfast was OK. Very nice view of the Rhine. Free parking possible directly at the hotel.