No. 18 Hotel

During our overnight stay at No.18 Hotel, we encountered several concerning issues that significantly diminished our experience. The amenities advertised by the hotel were severely lacking. Notably, none of the amenities mentioned were operational during our stay. The service provided was subpar, despite the hotel’s claims of being a four-star establishment. Specifically, the following issues were encountered: 1. The rooms were of an average quality and lacked functional showers in all the rooms we occupied. 2. The hair dryer was inoperable. 3. The mini-bar did not provide bottled water. 4. The towels were not provided adequately. 5. The breakfast was of a mediocre quality. 6. The reception staff was often unresponsive to our inquiries. The management should address these issues promptly. Alternatively, it may be prudent to leave them unaddressed. We strongly advise against labeling this establishment as a four-star hotel.

No.18 is probably the only decent size Hotel in Fort Kochi at very good location and access. Good thing ends here. I had terrible experience. I booked this Hotel atleast 1.5 month in advance via Yatra. To my surprise when I landed in the evening with my wife and kids, I was told that they have no booking in my name. After lot of heated discussion with Yatra and Hotel staff I got to know that they have cancelled by booking 3 days prior to my travel (probably because they had higher paying customer). Neither Hotel nor Yatra informed me about cancellation. It was frustrating 2 hours after long travel. Total money minded people with zero regard for guest. They didn't even have Fan in reception and didn't often water during our gruelling 2 hours. Book at your own RISK. While there I got to know that food is equally bad.

Hotel lacks professionalism in all way. Bed sheets and bathroom were not clean. Only positive is the spacious room.

It was horrible sty there. No proper. Killing waiting to get anything. Even mineral water. No proper water in toilet. Lights were damaged. The whole property is in its dying stage.

This property grossly lack maintainance of ac, bathroom fittings, furniture etc. They are only using location advantage and milking money from customer bookings without bothering to maintain the propety

The stay was terrible, the staff didn't have the basic manners to listen to their customers and resolve their issue. We had mosquitoes in room and upon calling hotel to resolve the issue they said we can't do anything. They charge so much for the room but don't provide service of that level. The breakfast buffet was included in our stay but everyday the food was cold and had so limited option that it is better to not pay for it.