Club Mahindra Virajpet, Coorg

This resort is truly exceptional, offering a perfect blend of luxury, relaxation, and impeccable service. From the breathtaking views to the attentive staff, every detail contributes to an unforgettable experience.  The resort's location is simply stunning, nestled amidst [describe the surrounding area, e.g., lush greenery, a pristine beach]. The overall ambiance is one of tranquility and serenity, perfect for unwinding and escaping the hustle and bustle of everyday life.

The overall experience of the resort is really good !! The activities here are really enjoyable… Special mention to Mr.Madan, who is a really experienced naturalist here at the resort and conducts coffee plantation walks which is really interesting.

Club Mahindra ,Virajapete property is going from bad to worse with extremely deteriorating standards. Surprising to note that they are only keen on increasing revenue generation without bothering to enhance customer service standards .They desperately increase membership without much increase in their properties.There's always a mad rush in securing desired accomodation by members.Despite this,they offer bookings to non members too,which is grave injustice to their members. Roads to the property is in extremely poor condition and with improper signboards.Insufficient parking for guest vehicles.The team are in a hurry to collect the complete accomodation payment upfront,right at arrival, despite having collected booking advance.This in itself exposes their own lack of confidence in guest experience and utter disregard to standard hospitality norms. Rooms are ill maintained and stinks.House keeping needs repeated reminders to clean up and even to provide sufficient towels based on the number of guests. Fun zone is a rip off with high rates for everything without any concern for user safety.Badminton court had water stagnation and guests falling and injuring.Despite repeated pleas, it was not cleaned.There's no first aid kit to cater to injuries. Rusted and broken equipments.Swimming pool is unmanned with many guests jumping in with regular costumes ,without proper swim wear.Music and dance programs are too cringe and needs a professional touch to cater to families. Food prices are extremely high and food court is packed without any place to find a seating.Defeats the purpose of a serene holiday with this ambience.Food taste is too mediocre and options are limited with the same menu repeated everyday despite high costs.During check out, additional charges are billed without usage or double billed for already paid services and unless checked, it can be a rip off to the guests .This is extremely poor guest relations by the resort. Many resorts in the vicinity offer a far better experience at much lower costs. Not at all recommended!!