Gästanvändare
20 januari 2025
Nice big room, lots of space, big bathroom and everything you need. Terrace with sunbed, view of the garden, pool and the sea beyond. Unique breakfast buffet. Enough beach chairs. The resort is remote, so quiet (depending on guests nearby) and away from the party zone. But there are also bars with music. Even without transport, you can do a lot on foot or take a songthaew to another part of the island. The nearest Siam Kitchen is highly recommended, as are the other restaurants nearby. Taxis rarely drive to the hotel. The most direct route is along the beach, which means you have to carry your luggage. The further route is along a sandy track. I (69, with rolling suitcase) reached my physical limits. I think the hotel should take care of transport to and from the accommodation. I was promised transport for the way back. Only at the last moment was I driven there in a motorbike transporter, where my bus was already waiting. The paint in the room was peeling off in various places. The lamps by the mirror were dusty and the fly screens and windows in the bathroom were dirty. The shower head is mounted high up, cannot be adjusted and has not been descaled for a long time. Lukewarm water only flows irregularly. The room was very noisy (trampling from above). The hotel claims to be sustainable, but changes the towels daily. At least there is free mineral water in glass bottles. It was only when I checked in that I noticed that I (traveling alone) had paid for an extra bed when booking that I did not need. I asked for a refund of the overpaid amount of 3400 Baht. The answer: We never refund anything. So, I had paid for a service that the hotel did not have to provide. The receptionist replied that she could put an extra bed in my room if I wanted. Since I found direct transport to the airport, I was able to extend my stay at the Chivapuri by 2 nights. I paid 11,000 baht directly at the reception. Out of curiosity, I noticed that the exact same booking on the hotel website would have cost only 9,640 baht. I asked for a refund of the difference. Answer: Management sets the prices. So, I wrote an explanatory email to the Managing Director Ms. Suporn Purahong. The evening before my departure, I was promised that the hotel would refund 3,200 baht via Agoda. Agoda has been trying to contact the hotel for days now, without success. I feel ripped off and will definitely not be a guest at this hotel again. I cannot recommend the Chivapuri Resort unless you don't mind not getting refunds for any errors or changes.
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