Gästanvändare
24 oktober 2024
Not recommended at all!! This was the sixth hotel we stayed at in Thailand, and the value for money is the worst we've encountered! We paid an outrageous price for a room with a pool and received a villa, which was huge but completely pointless. There’s a kitchen with cabinets and a large refrigerator, but no way to prepare food, so what’s the use of all the cabinets? There’s a dining area, but it’s a villa for two—who exactly am I hosting? A huge sink in the bathroom, but the shower is mediocre, and a small balcony with uncomfortable wooden chairs. Worst of all, the private pool was so shallow, it barely reached our knees. When we arrived, no one helped us with our luggage until we got to the reception. The service at the front desk was just okay. We went up to the room in a tuk-tuk that almost broke down halfway (not exaggerating). There was a urine stain on the toilet, the sink was clogged, and the shower pressure kept fluctuating. The service was awful, like they were doing us a favor by even acknowledging us. One waiter in the restaurant was downright unpleasant and even hostile. The breakfast was disgusting. They served us a salad from the night before, and it was obvious. The soy milk was sickeningly sweet. After trying it once, we never returned for breakfast. We begged to leave, but they didn’t let us, and the hotel was fully booked due to the Full Moon Party. Even two days after the party, we pleaded for a refund for just one night so we could return to Koh Samui, but they refused. We explained that we wanted to leave the island altogether, but they refused to give us a refund, and we couldn’t afford to book another night at a different hotel after paying so much for just one night there! They gave us a small compensation of 1000 baht for the restaurant, but we didn’t care about that—we just wanted to get out of there. While the view is stunning, the beach is dirty, and the hotel is far from everything. We rented a car once for three days whenever we wanted to drive to the other side of the island. We do not recommend this hotel at all! In fact, we strongly suggest staying far away!!
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