Kupu Kupu Phangan Beach Villas & Spa

Quick notes for potential guests: there are definitely children here, as I know since they left the guest list in my room, most guests are from Israel, beach is pretty but rocky pebbles and seaweed don't make it pleasant to stay, cleanliness needs improvement and the facility is definitely worn, service needs improvement, they fail to disclosure beverage is not included when prepaying meals so a credit card dispute will definitely be charged since not disclosed. I'm supposed to be celebrating my honeymoon. The service here is abysmal. As early as check in day, the staff are so rude and dismissive; This sets the precedence for the entire experience! You would think they're playing poker with their deadpan look of disdain. They will also eagerly default to a "no". If you've had this experience, then you know. My husband suffered a painful skin burn episode due to their over scented lotions while recovering from a sunburn. Their genius staff suggested to pay for a massage .. are you kidding? I went to the pharmacy instead. The taxi driver must have been found from Arkham, who wasn't ready at pick up and then demands money when it can be charged to the room. My goodness! I came back from Away Chiang Mai for a FIFTH of the price with far better service. As soon as you arrive you complete a card for dietary preferences. Vegan was selected. 10 minutes later they bring a honeymoon cake with eggs and milk to our room. The lack of attention to detail is the concern at $500 USD a night and taxi service ten times the price of Chiang Mai's Grab service. In this sea of disappointment, the only saving grace has been the dinner chef. The food is good, but it doesn't justify the poor treatment. You don't need to take my word for it. Simply call them. Try to schedule things and ask questions to gage their service. You will notice they tend to jump to answers before actually taking a moment to exert any effort in figuring it out. I had to ask THREE times for pick up at the ferry via Whatspp before they actually scheduled when I asked for a 4TH time via EMAIL.. I should have taken that as a warning.. please do not dismiss this review.

Apart from Andy at the reception, the staff was extremely rude and unaccommodating. They were neither welcoming nor willing to assist with anything we requested. Furthermore, for a 5-star hotel, the property is poorly maintained and does not meet the standards expected at this price point. Overall, I do not believe the hotel is worth the cost.

Went to the hotel for one night. The room are spacious and clean but the main issue of this hotel is most of the room apart from the beach front which are under renovation, are absolutely not isolated. You can see from your room and the mini pool the staff', Clients, dogs cats etc passing by. No real beach front unfortunately. Nice sunset So definitely not worth the price. I think better quality for the price in koh phangan Also went to the spa "l 'occitane" and I do think it is really a joke. Small room with only some occitane products to sell. That 's was surprising...

Great location, the hotel should be more well maintained with this price, the massage was awesome and breakfast was legit

We had a great stay at Kupu Kupu. It would be nice if the hotel could also offer complimentary water at the pool in the high temperatures. The pool was not cooled and the water was very very warm. Here and there the cleanliness could be better. It was a nice stay, but in the price category you can at least expect this. Thank you!

Let’s start with the staff. Tik and all the team are so amazing and we couldn’t have asked for better service Sadly on arrival we were met by building works from the main decking area and a pool that just looked broken. Tiles missing and lacking water in areas. We were informed that due to this being the quiet month (pre school holidays ). That this was the only time to get it done !! We were given a free spa but again however nice the drilling noise and building work could be heard throughout. The management who were present did not seem to acknowledge that this was a problem for us. The view from the bungalow was amazing. However I wouldn’t have booked it if I had known that it sat on a beach that you couldn’t enter. An unswimmable area due to low tide and sea urchins. This was our luxury part to our holiday and sadly apart from the staff it was very disappointing. I would have been informed of the disruptive building work during my stay and the management failed to address this issue and the poor pool maintenance.