The Sarann

Lovely resort with lovely location. Very last one on this beach strip. Pros: lovely bool, friendly stuff, great breakfast, clean. Cons: little dated and little noisy (our room was just next to the street).

Our stay at The Sarann was a complete disaster and ruined the end of our honeymoon. The room we were given was in appalling condition: loose floorboards, dirt on the walls, thick dust, insects, an unsecured tap, and loud, relentless road noise from Highway 4169—the busiest and noisiest road on the island, which the room backs directly onto. The Jacuzzi was unusable, placed in a dark, mosquito-infested outdoor alley, adding to the overall sense of neglect and discomfort. The room was so dark and oppressive that it felt like a prison. Worse, when we raised these concerns with reception, the staff were unhelpful, claiming no other rooms were available and promising that the manager would be available the next day—only for us to later discover the manager wouldn’t be available for another month. We felt lied to and abandoned by the hotel staff. Forced to find alternative accommodations on the same night, we were lucky to move to a much better hotel nearby. However, the stress, extra expenses, and the complete lack of service at The Sarann left us deeply disappointed. We urge other travelers to avoid this hotel at all costs. The condition, noise, service, and dishonesty are unacceptable. It is shocking that The Sarann has good reviews on some platforms, as our experience suggests otherwise. Spend your money elsewhere; this place is a nightmare.

Pros: The swimming pool is beautiful You can walk along Chaweng noi beach The circular bath in the jacuzzi room was nice The hotel cats🐱 Cons: The room smelled old and musty. Lots of uneven wooden slats on the room floor. Very old furniture- could maybe do with updating (the photos are definitely from a long time ago) The location doesn’t allow for you to walk anywhere close by (other than the places along the beach) as it is on the main road The hotel gym was small (which is fine) but the equipment was very old, worn and nothing to wipe down the machines with. The treadmill wasn’t great- cannot run on it 😂