Chi Samui Resort

Had issues with the breakfast. I booked and paid for five days , two people with breakfast for two, through a different site. I was by myself for the first three days. The first day I invited my two friends to join me for breakfast. They said I would have to pay for one breakfast. I explained that only I would be there for first three days therefore should not have to pay extra breakfast since I paid for ten breakfasts total and was not going to use that many. I went and talked to the General Manager. That was nothing but a lesson in frustration. She stated that was two per day and they did not carry over. No where did it say that when booking. She was not flexible even 10 Baht. Breakfast was 500 baht. My girlfriend came after three days so we decided to stay 3 more days. I booked three more days on Trip.com. I went to office to ask if breakfast was included and the Person at the front desk said yes!!! My girlfriend and I ate breakfast the next day and after we ate said breakfast was not included!!!! Went to office again and the assistant manager was even worse than the General Manager. They have no idea what customer service means and the word of the employees obviously means nothing

Lovely small resort. Spotlessly clean, nice gym, gorgeous pool. Short 10 minute walk to local beach. Close to pier and airport. This is my second visit to this resort would recommend if you want somewhere quiet and peaceful but a short taxi ride away from main tourist places

Overall, quite expensive, but a pretty great hotel. Pros: 1. Very clean, no signs of mold 2. Comfortable rooms equipped with very nice spacious showers, Smart TVs and kitchenettes with a hob 3. Exceptional breakfast. Variety of food, everything’s fresh. I’m allergic to gluten, and they tried to have some options for me too, including bread 4. They have an app where you can communicate with the staff and order anything you want to your room. Nice touch, quite convenient 5. The location was criticised by some other reviews but we really liked it, as it’s somewhat less touristy than Lamai beach area, but still very close to bars, restaurants and shops. You need a scooter, though. Cons: 1. It’s not on the beach. The pictures provided are of their sister beach club, Chi Samui, that’s a few minutes away on the scooter. They provide free shuttles there, free sunbeds and discounts, but it’s still an expensive place, compared to those around. The hotel itself has a pool and sunbeds around, which were sufficient for us, but if you care about seeing the ocean from your balcony - you might get dissapointed. 2. Although rooms have fully equipped kitchens, you can’t cook there, unless you’re staying for more than a month (I am an allergic person and have to cook a lot of my food myself). They don’t provide you with basic cooking (or eating) utensils like forks, knives and plates. We, however, managed to get a few sets of cuttlery and some bowls, but it was complicated, I had to kind of fight for it. 3. On the expensive side, including the food and drinks at the hotel. Overall, would stay again. A few minor inconveniences, but a pretty good experience at Chi.

No room servies no telephone in room for weather servise room smell mix room very small laguge for self no lift

Excellent hotel , the staff are very friendly, I propose to my girlfriend, the staff made an amazing atmosphere definitely will come back

Except for the fact that the hotel is somewhat secluded, I can still recommend it, and the price-performance ratio is perfectly fine. The rooms appear very modern and are kept very clean. Plus, I find the mirror effect in the bathroom sensational. I had initially booked for two nights and extended for two more nights for the reasons mentioned above.