The Quilon Beach Hotel and Convention Center

We had a stay for 2 nights in the hotel in Dec'24. Honestly, we felt that the Hotel misses out on basic things that just gives a feeling that those are not a priority for them. 1. Extremely Noisy room— We were given a room that was next to a service lift/generator room that made noise all the time, so much so that we had to call reception to find out why so much noise was coming. They never responded. But we figured it out eventually. Why they would have a room next to such a noise-making area is beyond me. 2. Response time - Somehow, almost all the time when we called housekeeping or room service, there was a significant wait time before someone answered the call. Especially, housekeeping never answered. We had to call the reception to get through to them. 3. Chaos during Morning breakfast - It seemed like the staff at the restaurant struggled with the morning buffet breakfast crowd. Cutlery not available, and food not being replenished on time in the buffet were a common sight during our stay. It would be unfair if we only called out the problems without mentioning the Good part about the property - 1. Spacious room 2. Proximity to the beach We think that the property deals with a lot of guests in the peak season and maybe due to that, has not been able to give attention to smaller details that impact customer experience. it would be good for the property to review their improvement areas during the peak season

A great fail. 2 hour wait to get a room, with the excuse the rooms were being cleaned. After checking in to the room not sure what was cleaned. Dusty tea table, TV not working, no towels in the bathroom. No apology from the staff. Not at all recommended to stay. Dire need of change of management. Little privacy as rooms are connected.

We stayed here as a family on oct 11 and 12th. Had booked the premium beach view rooms. Room was good and spacious with all the required amenities. The view of the sea from the room is marvellous. The staff are polite, courteous and ever ready to help. Location is great. Aside from the beach, it is very near the town and other tourist centers. Breakfast was average considering it is a 5 star hotel. It could have been better with more items. On the whole it was a pleasant stay and will certainly come again in future.

Better option is leela raviz. This hotel is bit expensive but the service provided is not upto the mark.

Food is bad and ac is not working and staff response is not good. It's not even 2 star hotel.

"i had an amazing stay at this hotel! the room was fantastic, with a stunning beach view that made my stay even more enjoyable. The location was perfect, and the food and beverages were delicious. But what really made my stay stand out was the friendly and welcoming staff. They went above and beyond to ensure i had a comfortable and memorable stay. I highly recommend this hotel to anyone looking for a great beach getaway"