Elite Luxury Suite & Spa

Hotellet är ganska trevligt när det gäller faciliteter och service. Vårt rum var snyggt inrett.

Otel gerçekten çok iyiydi. Ne istediğinizi bilirseniz memnun kalmama şansınız yok. Kafa dinlemelik ve sakin bir otel. Çocuk animasyonlari ve akşam aktiviteleri bulunmamakta. Ben giderken bunları istemiyordum zaten. Bu nedenle ***et iyi bir tatil geçirdik. Havuzları, aqua sı, restoranti ve personeli çok iyiydi... Tek kötü yanı denizi. İnanılmaz taşlık ve dalgaliydi.

The location of the hotel is great — close to the beach and tourist attractions — but unfortunately, the rooms and service did not meet the expected standards. It was surprising to find that although a safe was provided in the room, guests are charged a daily fee to use it. To enforce this, the management had even removed the batteries from the safe, which was very inconvenient. The bathroom was not clean, and when taking a shower, the water overflowed and leaked into the living area. Despite reporting this to reception, no action was taken. The mattress had visible stains, and the kettle in the room was rusty and unclean, making it impossible to prepare tea or coffee safely. Service was equally disappointing. Staff appeared unwilling to accommodate even simple requests. When we asked for a glass and some ice, we were made to feel as though our request was unwelcome. Ice was given in a plastic bag, which is far below the standards one would expect from a so-called luxury spa hotel. After this experience, we chose not to request any further services, as it was clear we would only face resistance or excuses. Overall, while the location is excellent, the poor room conditions and lack of genuine hospitality made our stay very unsatisfactory.