Gästanvändare
1 augusti 2024
This hotel is in a scenic location, close to the river, Drachenfels and Koenigswinter centre. Reception area impressive, restaurant (and bar when open) typical German decor, everywhere was immaculately clean, there is a pool and fitness area in the basement, which we never got to use. Check in was quick and efficient, and our room was on par with 4 star hotels, spacious, very clean, with a beautiful bathroom and very large comfortable bed. Lots of little touches that went towards the overall comfort of the room. The aircon worked well ( the weather was pretty warm while we were there) as did the WiFi. No view of the river but we could see Drachenfels from our window. We opted for no cleaning as we were only there for a few days, which meant the hotel would give a donation to a children’s hospice, which we thought was a great idea. We were happy to make the bed but the pile of wet towels accumulated and the bin in the bedroom was practically overflowing by the time we left, all we could see that had been done was replenishing the tea/coffee/milk. Staff were efficient but with the exception of the bar man, not particularly welcoming. The bar was hardly open whilst we were there but on our last night the barman lent us a bottle opener, which was very kind of him - the beer in the self service machine was not screw cap. The restaurant - breakfast was OK but evening buffet meal was awful. Tepid food, gristly meat and bony fish. Luckily we had eaten large lunches so really didn’t want to eat much anyway. We were part of a coach party, the tables we were allocated had signs on them and the staff made a point of avoiding us. It made you feel quite unwelcome and we ate up and got out as quickly as we could. We managed to get a drink to go with our food on the first night, with much difficulty, and were never offered anything, be it wine, beer or water. We are aware that the Germans have a problem with their own tap water, which we found absolutely fine, but in the UK most people ask for tap water with their meal, as an international hotel dealing with companies from different countries, the hotel should be aware of this and accommodate this habit. We checked out the night before as we had a very early start, and were charged tourist tax, we advised our coach courier as our itinerary never mentioned this, and it was included in the holiday price. The money was refunded when we handed in our room keys the next morning. Surely reception should have been aware of this? Would we return - no, either here or another hotel in the Maritim chain.
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