Porto Bello Beach

Definately a holiday to remember. The staff catered for my husband and daughters birthday wonderfully. Food was delicious, rooms spacious and absolutely spotless but the highlight was the incredible animation team! Constantly keeping both adults and children entertained and happy. The kids club was a stand out by far! First time letting my children go, however they loved every second, they were happy and in safe hands, top safety precautions taken and they were even brought back to me hand in hand with staff giggling and happy at the time I requested. Definately shout out to Elyas and Au! This is one of the main reasons the holiday was so memorable for the children and why we have booked again!!

A huge thank you to the animation team, especially Lusien and the bingo guy! They brought so much energy and fun to our stay. Always smiling, always engaging, they really made a difference. We had such a great time playing darts together and joining in on the games and activities. Thanks for all the laughter, the good vibes, and the unforgettable memories. You guys are amazing!

Overall this hotel is excellent for a 4 star. We had a lovely holiday, thank you TUI Things done well * Food quality was amazing for a buffet all you can eat * Staff everywhere very pleasant and helpful * Room cleaning do an excellent job every day * Rooms are spacious and quiet * Location from the airport is close and the hotel is right on the beach * Aquatica splash park is amazing * Kids love the night time entertainment Things to be improved / suggestions * No gym or exercise facility * Not many day time pool activities * No toddler club facility and kids club facility is basic and could use an upgrade * Pools could use heating when it’s not quite hot enough towards end of summer season But again it’s a great hotel and recommended for a family break

We just had a week here. I travelled with my adult daughter. We arrived around 9pm on Wednesday night. We were greeted at the desk by Efthimis who is an excellent front of house, we were advised by him to go and grab some dinner as the restaurant closed at 9.30pm, so we left our passports with him to compete our check in and enjoyed a lovely dinner (Asian night) then when we returned to the desk our check in was complete, and a porter took our bags and showed us to our room (126). (We found premade sandwiches in our little fridge which was a nice touch if we hadn’t made it for dinner.) My daughter had booked a family room as it was the only one available when she booked and it was a really spacious room. There were twin beds in one room and a double in the other room with a balcony each and wardrobe space in each, with plenty of hangers. The blackout curtains were amazing. No tea/coffee making facilities in the room but daily bottles of water were topped up in fridge. No iron or ironing board but you could request them from reception. The hairdryer in the bathroom was the type you expect, so if you need a decent hairdryer, bring your own. The beach which is a short walk from the pool area is sandy with plenty of sun loungers which were available pretty much anytime of day. No need to go and reserve a lounger at 8am etc and also by the pool the sun loungers were also available anytime we wanted them. We had a joint spa treatment with Sissy and Sofia on Friday afternoon and it was the most relaxing hour or so of my life. I highly recommend a treatment at the spa. The food in the main restaurant was always plentiful and varied. I honestly never had a bad meal whether it be breakfast lunch or dinner. The only downside being how many parents think it’s okay to let their babies/toddlers scream while ignoring them when everyone is trying to enjoy a meal. The restaurant is very echoey and the noise is so jarring after 20 mins or so. I recommend trying to get a table on the balcony as the noise isn’t so bad out there. You have to use a QR code to book any of the a la carte restaurants, (the QR code is at reception and you can only book the restaurant a day in advance.) The Italian (Mezzo Mezzo) you are permitted to book only once and after our visit on our 2nd night I wouldn’t have gone back anyway. The service was rushed (they want you to have the starters, main and dessert ready to order before they even ask if you want a drink) it’s odd. Every single night it is half empty with no atmosphere, but it states it’s fully booked when you book through the QR code. It seems they only use half the tables available, then still rush you out. All alcoholic and soft drinks are to be paid for here. The Greek (Taverna) was so much better and I highly recommend the Gyros, the chef made a vegetarian one for my daughter at our request, the staff were relaxed and chilled and we booked a few more times here as it was so lovely. The waiting staff wil

The hotel was amazing and always clean, the food was good and the staff were very hospitable, as a 19 year old it’s usually hard to find things to do in the day to keep myself entertained but it was different here thanks to Erwin who is a part of the entertainment team here who gave me a friend to play football and water polo with. The bar staff in both the lounge bar and the pool bar were great and friendly and provided fast service leaving nothing to complain about.

Hands down the best holiday we have been on. Hotel was clean, food was beautiful, right next to the beach. The animation team was the best and went all out to make sure everyone had a good time. My son loved au and can’t wait to go back next year. The only downfall is the at the mini disco most of it wasn’t in English so we didn’t understand what was going on and the staff from alpiclub activities I think it’s called who never spoke to us the whole time we was their especially Eleanor who we felt she went out of her way just to ignore us but spoke to everyone else. Also some of the other guests can be quite rude pushing in the ques. Apart from that fab holiday see you next time