Aegean View Aqua Resort

I have just returned from this hotel after spending a week with my family. The horrific reviews by some people on this site left me really anxious but we have always had the view of going with an open mind and making the best of a bad situation. I am going to give a comprehensive review of each part of the holiday........ Room: We had been given a 2 floor maisonette with a shared pool in the 400 section (Room 435). This section of the hotel was the top of a hill in a separate section that can only be accessed by going back out onto the road to get to it as there is a residential villa in between the the 400 section and the rest of the hotel. There is a complimentary car provided by the hotel that takes you to and from this area that runs from 0700 - 2300. Going up is not a problem, if the car is not by reception when you want to go up, you can pop into reception to see if it is running and they will even phone the driver for you. Going down is a bit hit and miss and you can wait or just stroll down ( I quite liked strolling down as the views are amazing!!). The older guy who drives the car for the late afternoon/evening shift can't speak a word of English but he really is so friendly. The room itself was ok, kingsize bed was comfortable, and my two boys liked their beds upstairs. There is a fridge with a bottle of water in, the bathroom has free mini toiletries. There is a safe in the wardrobe and reception requires a 20 euro deposit for the key. There was a problem with the shower with water pressure on the first night, but after speaking with reception, this was sorted by the next day. there are air conditioning units on both floors which could be temperature adjusted. TV's in both bedrooms but usual lack of channels so unless you like watching Sky News 24 hours a day or like German/Austrian TV, don't bother...... anyway you're on holiday so shouldn't be there to watch TV. There is wifi but the signal is pretty weak as the main router is at reception and the bars. Right outside our front door was one of the shared pools that is shared with around 10 rooms, however this pool was fairly quiet most of the time (pool reviews will be below). If you have toddlers there is no balcony outside the room so could be a little problematic as there is nothing stopping them going out of the door, so it maybe worth trying to change your room if this worries you...... beware though, this hotel is pretty much full and if you do get a change, you may end up with something that you may not like. All in all, our room was good........... Pools: There are so may pools on this complex, that there is something for everyone. Our shared pool was a small pool but was really nice to relax around and swim. There is another shared pool behind our room up a very small slope, this pool had a bar where drinks and snacks are served. The main pool was 3 pools all connected by 3 shallow tributaries. This is where the main bar is where drinks, snacks and one day a week gyros is

Stayed at this hotel beginning of Oct... Do not go there it is dirty everywhere, dangerous slippery floors! When it rains the bar staff don't bother wiping seats and tables when rain stops! They employ thieves as I had two items stolen from my room ( other people have said they had items stolen) food is luke warm, cocktails are too sweet. Reception staff are rude and do not take accountability for anything you say. We had 2 days left after my items were stolen and I told them not to have the cleaners in my room... they didn't clean they just went through my items. We have told EasyJet that they need to visit this hotel as 4 star this is definitely not, I wouldn't give it a 2 star. We were told it's under new management and having a refurbishment... we should have been told this before we booked also they could have cleaned, looked after us paying customers and not looked moody or be rude to customers... people work hard to afford to go on holiday and expect some level of respect, cleanliness and feel safe... I had none of that and was very disappointed! The mini bus broke down several times so if you needed to be somewhere at a certain you would probably had been late! I have had loads of holidays and I can say this is the worse place I have ever stayed!! My friend that came on this holiday as reported all the issues with EasyJet and sent pictures and they were great but they do need to see this hotel with their own eyes! They did compensate us a little but it wasn't about the money we needed to let them know what they are selling... it is a disgusting hotel But it has so much potential owed and run by someone and staff that actually give a s --- about their customers.

Having read the reviews I was dreading staying here ,got there and thought okay why so negative realised after 3 days when we had to complain about a toilet seat that was broken in my daughters room (27 weeks pregnant) then realised that the cleaners don't clean, went into kos town to buy cleaning products but it seems that little supermarkets don't sell them ,the rooms weren't cleaned before we got there (there were stains in the sink and toilet) we were there 10 nights and I the only thing that were changed were the bins its unbelievable that beds were never changed we had to ask for clean towels, toilet rolls ,yesterday morning the cleaner in my son and his fiancé's room came in and put 3 little shampoos in the bathroom and walked back out ,I should have realised how bad it was when I made a cup of tea on the Sunday the 5th and the milk (tiny pots which I thought were long life)had gone off ,dated 2nd of October we didn't get there until the 3rd .im so disappointed as we will never go back to kos because of the hotel .