Philippion Citi Hotel

We went as a couple for a vacation to several Greek islands, at the island of Kos we chose the Philippion hotel to stay for two nights and thankfully it was only two nights. I would like to mention that, before we made the reservations, we looked at different websites for various opinions about the hotel and that is why at the time of booking we asked for our accommodation to be in the renewed space of the Philippion hotel. I was answered that it would be dependent on the availability at the time of my reservation. Firstly, we had some difficulty finding the establishment because the hotel's facade did not correspond at all to the images that had been provided to us through the website where we made the reservation. When we found the hotel, we saw that it is not as "modern" as the images provided by its management appear. When we arrived at the room we were schoked because it had nothing to do with what we were expecting. The room was dirty, it was small and the bathroom was disgraceful. Secondly, this is a hotel that does not focus on resting its guests, as the cleaning staff at 8:50 am were knocking on the door to come and "clean" the room, yes, I put cleaning in quotes because they just made the beds. The bath towels were not even changed. We usually leave the towels that are to be changed in a corner of the room floor so that the staff can distinguish them more easily. In this case, the employees took the used and dirty towels and put them back on the bed. The price we paid for our stay was not cheap, which is why I was so outraged by this experience. Finally, we were led to think that this hotel had a swimming pool, which is completely false. When we asked about the pool, they told us that it was a mistake on the part of travel agencies and that they are tired of saying that they don't have a pool, which doesn't really add up because we made reservations individually and even here on Tripadvisor they say that this establishment has a pool. . Without a doubt, we do not recommend nor will we return to this hotel whose real name we do not even know, it was a horrible experience.

I've been traveling a lot for work (3 time per month) since 5 years now and I've never been to an hotel like that before. First of all they have a sticker on the entrance door saying they accept all the credit cards including Amex but they did not accept my payment I had to change card. The window in the bathroom was showing the walls between the rooms with no air or light. We had to unplug the fridge every night because you cannot sleep with it on, it is noisy af. At breakfast if you ask for a cappuccino or an espresso you have to pay for it, also if you have breakfast included, day by day different juices started disappearing, the last day there was just orange and water and no more lactose free milk. They makeup the rooms every two days. On the first day we didn't have towels, liquid soap or warm water. We had properly towels the second day. We got warm water and liquid soap only in the last 3 days (of 8) and they didn't refund me anything after I've been asking for it. This was the most unacceptable thing. The only good thing is the location, some people of the staff are also nice but the service is like a hostel. Just gross... This trauma cost me and my family almost 2000 euro and we couldn't enjoy our stay at all... We need a real vacation now. 😔😩 Just go somewhere else.

The room was comfortable but also a little dirty, the Air conditioning did not work properly and we didn’t have a sea view from our balcony. The staff was very friendly and the breakfast was good but there was not much to choose. It was OK for 3 nights but would not recommend for longer stays.

Family in two double bedrooms with side balcony 4th floor. Great location. Good breakfast buffet, option to order glutenfree bread the day before. Clean and good service Somewhat aged probably due to Covid finances. But good value for money.

I would not recommend for anyone to book this hotel. Firstly, we chose this hotel based on 3 websites stating it had a swimming pool in the facilities, which was not the case. When discussing with reception, the lady was very rude, unhelpful, unsympathetic despite showing her a pool was listed under facilities on the website. She proceeded to hang up on *********** when they tried to contact her to resolve the issue, and told us we would be charged by *********** if we cancelled, which was not the case. This hotel was definitely trying to scam us for our money and mislead us on the facilities. Furthermore, the room was dirty, smelt and did not have towels or a working air con. We did not end up staying and moved to a 2 star hotel nearby which was of much better standard. An overall awful experience

We booked this hotel on the basis of three different websites stating it has a pool as one of it’s amentities. On arrival we found out this was not the case and when discussed with the lady at reception she was very rude and unsympathetic, unhelpful, laughed at us and kept answering the phone mid-conversation when we were trying to resolve the issue. She was uncooperative with the website we booked with when they tried to help resolve the issue. Despite showing her that a pool is listed as an amenity online, she implied that it wasn’t her problem. We asked for a refund to find an alternative hotel as we paid in cash on arrival and she stated that we could receive a refund but the website we booked with would charge us a cancellation fee. This was not the case, as we spoke to the booking website and they confirmed it was absolutely fine to cancel with no extra charge. Additionally, our room on arrival had no towels for the shower and the aircon was not working which is unacceptable for a hotel room. Philippion Citi Hotel really needs to ensure their information on all websites is updated to avoid disappointment for future customers as they no longer have a swimming pool and they should work on their customer service in these instances as it is their error.