Mitsis Summer Palace

Not a good gym. Rooms are nice. Food so so but lots of greens. Needs refurb in common areas and too expensive

We stayed for 9 days at the Mitsis Summer Palace, and overall, our experience was very pleasant. We had booked a room with a sea view and a private pool, as requested, and it fully met our expectations. The unobstructed view was simply magnificent. The room service was impeccable, with thorough cleaning, a constant supply of beach towels, and a well-stocked mini-bar. We have no complaints about these aspects, which greatly contributed to our comfort. Regarding the restaurants, we appreciated the variety of options, but it is undeniable that an improvement in the quality of the dishes could elevate the overall experience. At the Med Restaurant, in particular, we noticed that the main courses sometimes arrived too quickly, while we were still enjoying our starters. This lack of timing slightly marred the experience, although the service remained courteous and professional. As for the buffet, we found it a bit lacking in variety. However, it’s worth mentioning the exceptional quality of the gyros, which were one of the highlights of our stay. One drawback, though: we occasionally noticed that some glasses were still dirty, which is something that should be addressed in an establishment of this level. The hotel has enormous potential, especially with the ongoing renovations, which promise to make it an even more remarkable place. However, it would be a shame to offer such an idyllic setting without ensuring that the service matches the standard. Certain details require special attention, as shown by an incident on our last day at the beach. I went to the bar 10 minutes before closing to get one last beer, but the server informed me that he could not serve it due to a lack of clean glasses. This is simply unacceptable, especially when it is clearly stated that the bar closes at 6:00 PM. This kind of minor inconvenience should not occur in a hotel of this category. The hotel still has a few adjustments to make to live up to its exceptional setting. We believe that with a bit more attention to detail, it could truly reach another level. Despite these few remarks, our experience remains very positive, especially with an 8-month-old baby. The staff was smiling and attentive, and we made some lovely acquaintances, particularly with Junior, whose kindness and warmth brightened our days. We would also like to thank the team at the Dusk Restaurant, especially the bartender, for her warm welcome every evening, as well as Lamine, who made numerous trips to help us with our journeys between our room and the reception. In conclusion, we thank the Mitsis Summer Palace for these wonderful 9 days. We are convinced that with a few additional efforts, this hotel can reach excellence.

The room was fantastic, the staff were wonderful. Everywhere was kept clean and tidy. Gorgeous views and excellent food. Numerous activities to do. Lots of places to relax poolside. Good walks for morning sunrise strolls and sunset strolls. Lots of planned activities and places to visit as Kardamaina is only a bus ride away as well as Kos Town.

The complex is soo beautifull, very luxurious. It takes a while to figure out your bearings because it's so big and it's built on the side of a cliff to resemble an old quaint village. The staff are so friendly and helpfull especially George from Med bar.

What can I say about this hotel . 1. Staff at reception very helpful and very pleasant. Could not do enough to help us 2. George at the Med Restaurant was an excellent host . Would make it his duty to talk personally with each table . Excellent service from him and the team 3. The Dusk Restaurant was superb excellent food and service booked here twice during our stay 4 . Yanis at the main bar and the whole team were superb and could not do enough to help us . At time we didn’t even have to get up to get a drink and the staff would serve us . Absolutely amazing Main restaurant had an amazing choice of food . Staff where amazing I could continue but surely you get the gist Overall this hotel and the team that run it were absolutely excellent. ⭐️⭐️⭐️⭐️⭐️⭐️ 6 star treatment

I have been to summer palace 4 times over the years. My first time was back in 2005 and I can honestly it was as beautiful then as it is now. the staff are fantastic. the lads on the Nisyros bar are attentive and efficient. the front desk staff are amazing. I could not fault a single thing. we were upgraded during our stay to a junior suite. the staff apologised for the room not having a good view. we hadn't booked a sea view initially so this was not a problem for us. our whole experience was amazing and I can't wait to revisit.