Promenade Hotel Kota Kinabalu

Amazing hotel with great room, buffet breakfast and location within Kota Kinabalu city centre. I wish there are more convenient shops nearby though

Very clean and new. Looks like being renovated. Came here for seminar as the talk is organized inside the hotel. The location is good as it is in the center of the city. Service is good except that check in counter only have 2 and average waiting time is about 30 minutes for check in. However, maybe due to the hotel is full, our rooms are not ready when we check in at 3pm. But the hotel upgrade our room to another available unit which we will give a credit to the hotel. Breakfast is good and many variety, only the structure of the dining area is very inconvenient as the dining area too small and many corners which is not convenient to obtain the food especially for the beverage counter. The dining que line is too long due to the location where both the coffee machine are too close to each other and doesn’t not have any turning point and the coffee machine is very very slow. Suggest to change to a bigger dining area as the dining area cannot fit the number of customers especially for a seminar of 200+ people and refill is slow and we only have 1 hour lunch time where queing for food already took almost half an hour. Other than the above, I am satisfied with the hotel.