Sabah Oriental Hotel Kota Kinabalu

We were very disappointed with our 2 day stay. Considering the hotel claims to be 4 star, it struggles to meet some basic standards of a 3 star hotel. After 1 night we considered leaving. The room and bathroom was in poor quality with marks and dust everywhere including corridors. The pillows were old and lumpy and the sheets had stains and holes. The water was barely warm. Then our Aircon stopped working and started smoking. When maintenance came they told us to change room, we waited with all our things downstairs for over an hour and had to keep asking reception for a new room or refund us for our last day. Our new room has similar problems but the Aircon worked. I will preface this that the staff were polite and helped us when we called. For example, we asked for the corridor music to be turned off after 10pm as it can be heard in the room and they also brought us a new hair dryer as the room one was broken. There were other problems but these were the main ones. I understand this is an older hotel but some of the issues could be solved quite easily by management.

Every time I checked in here, bathtub water stopper, tv remote control and foot mat are only available upon request. And before this, if the package I paid for included breakfast, the hotel would give us a buffet set. But for the this time the hotel only gave us ala carte menu which is only 2 choices for dinner set. Maybe the dishes should be mentioned as ala carte or buffet to avoid customer confusion.. overall is ok.