Ben's House recensioner

Want to share my experience with the hotel.. it was our beginning of holidays we were so excited and happy to stay at this place. It is okey for the price nothing fancy but for this money was okey. Sadly before leaving Krabi and the hotel -night before money was missing from the room. I have checked everything and everywhere. I was writting all the money what I had on the paper and phone, had all the slips from the exchange places.. I reported it to the lady who works on the reception. I was very disappointing as it was money for the rest of the trip. I was asking her for the owner's details but she told me she will resolve this issue. We had to leave the hotel as we were going to Phi Phi by boat. The receptionist ensurd me she will contact owner and all will be ok. She contacted me the next day and said we can come to the hotel and stay for free but it was not possible as we had booked flight from Phuket. Kindly I told her we can not accept this and I would like to speak with the owner. She told me its impossible as the ower has my details and doesnt want to talk to me he wants her to resolve this issue. So she told me she will come to Phuket and give the money back to me. When we arrived in Phuket I got a call that its raining and she will come next day and than next day and than finally she told me that money will be send on my bank account which I provided.. as you can imagine it never happened and also I contacted her many time asking whats the matter but she told me she was busy and had family issue. So she will send the money soon .. its more than 3 weeks and the issue was just dumped.. its so so sad what happened and how they treated us. I dont even undestand why she told me they want to give money back if they never planned? I just want to warn you if you want to save few euro and stay here ..think twice.. you will have to keep all the money and expensive things with you because you never know. They told me that they have cameras and checked and only cleaner was that day at our room. You cant trust this people at all.. will not recommend it to anyone.. so disappointing place and people