Hasna Palace

Hotel has good location near local restaurants. The swimming pool outside was ok. For our stay we were very disappointed. The room was very old and dirty. Especially the bathroom was not cleaned properly. After first night we complain and ask for new room. The room they showed us was worse than the first room so we keep the first room for our stay and ask for better cleaning of the room. Even after that the cleaning was insufficient and one day even after 3pm they had not clean the room yet. For us everywhere basics are ok, but this was outrageous. If the rooms are old and dirty, then renovate it before accomodating guests. Price was cheap but with this conditions we recommend to pay more and get a cleaner place.

We stayed at Hasna palace for 9 nights, the pool is okay and the location is good on the Main Street at the top, but we were not happy with the service. We stayed for 9 days and the bed sheets were not changed, towels not changed either, I had to go out and ask for them to make up the room. I would come back from day trips and the room would be still unmade.. I had to ask for toilet paper twice as they weren’t making the room up. The air conditioning freezes and huge ice chunks fall from the machine.. luckily we weren’t underneath it but it soaked the room 3 times. I also took down washing to be washed and they told me it would be ready next morning and I should pay the 50 baht per kilo which was agreed and shown on the tablet the next morning I went down to get my washing at 8:30 as was said, it wasn’t ready however this isn’t a problem I said okay so they said she will bring it in 2 hours. They brought it and said it is 180 baht.. for 3 kilos. I explained they told me it was 50 and they said they took it somewhere else so it’s more expensive.. I told them you can’t change the price after I give my clothes or I would do it myself and take it elsewhere for cheaper. So they gave the 30 baht back. I wouldn’t mind much either for this but the clothes I got back were not even clean, they were actually dirtier than how I sent them. And 2 items of clothing shrunk (assuming from tumble dryer) which I told them not to put in. I cant get the new stains out the clothes, which weren’t there before. We were awoken at 5:30 in the morning or just after several times from music blasting in the corridors, singing, people shouting and speaking very loudly. It felt more like a hostel than a hotel. But overall it isn’t the worst place but there is lots of room for improvement. Just keep these in mind if you are planning to stay here😀

Would stay again, good value for money. Spacious room, helpful staff

The location is absolutely great, nearby all you can eat especially Halal food is all around, below the hotel is also a great Halal restaurant. 7-11 is just 2 minutes by walk. The staff is really helpful

So nice and not suspense!

Stay was good 👍