Ayodhaya Palace Beach Resort

I cannot in good conscience recommend Adodhaya Palace Beach Resort. Despite its claims of being a 5-star property, this hotel fails to meet even basic hospitality standards. It’s the worst hotel experience I’ve ever had and that’s not an exaggeration. Check-in and Room Issues: - Upon arrival, staff ignored me for several minutes before providing assistance - The Wi-Fi doesn't work in rooms - a problem that has persisted since Covid times based on other reviews online , yet they deceptively claimed it would be fixed "tomorrow" when I asked. - The bed was unbelievably hard and cheap, totally unacceptable for any hotel, let alone a supposed 5-star - When I complained, their solution was to pile blankets on top instead of providing a proper mattress topper - The shower head was old and disgusting - The bathtub stopper doesn't work, making it impossible to take a bath - They didn't provide a proper duvet/comforter - The sheets are cheap and raggedy, with stained undersheets Housekeeping Disasters: - Despite their policy stating rooms will be cleaned if keys are returned by 2 PM, my room was consistently left uncleaned until late evening - I returned at 4:30 PM to an uncleaned room - When they finally cleaned at 9:30 PM, they only made the bed without changing sheets - They ignored requests to change towels - Basic cleaning was neglected - trash and debris left on floors - They performed a rushed 5-minute "cleaning" when confronted - Getting fresh towels requires constant requests, with no guarantee of delivery, especially if you go out for dinner Management and Communication: - The hotel was unresponsive to both guests and the booking platform. If you ask them to do something they say yes and then ignore your requests. Everyday when passing reception there’s always a client complaining. - Trip struggled to reach them for 48 hours after my complaints. I - They provide substandard service with no apparent concern for guest satisfaction The property has beautiful bones but is being run into the ground by poor management and indifferent service. There are numerous superior hotels nearby, either cheaper or similarly priced, offering genuinely good service. What's particularly frustrating is that with proper management and staff training, this could be a lovely hotel. Instead, it's a cautionary tale of false advertising and disappointing service. Save yourself the frustration and book elsewhere. The worst hotel experience ever run and I’m not kidding

This was my first time staying at a hotel with traditional Thai architecture, like what you’d see in palaces and temples, and it was such a cool experience. The room was totally worth the price, clean, tidy, and pretty spacious for just me traveling alone. The vibe of the place is peaceful and perfect for relaxing, yet it’s only a few steps away from the beach! There’s also a swimming pool which is great for families and kids friendly. Plus, there's a local night market not too far away, which was great to check out. The breakfast here was spot on, and the staff were all so nice and helpful. Overall, I had an amazing time and would definitely come back again! 😍

This is a charming hotel with a traditional Thai palace style. Relaxed atmosphere and situated right next to the seafront. Fast check-in and efficient service. Great breakfast buffet to set you up for the day. Friendly and welcoming staff. Highly recommend.

There wasn’t any staff at the entrance, when went went to into building during afternoon it was dark. It gave an abandoned building vibe. The room was dirty and dusty. there was spider web and a spider on the balcony chair and table, brown looking blankets, only swimming pool towels were provided yet those were worn out literally. Wanted to shower around 12am and there weren’t any hot water, toilet was kept getting clogged. It was the worst hotel we checked in during our trip in phuket and krabi. The price was one of the affordable during peak season but not worth the time and money. There are better options with slightly higher price. Hotel is huge for no reason and seems like there aren’t enough staff working there. Reception service was alright but it could be better :

Big rooms, great location, would recommend and stay again.

From all of the hotel I been to over 20+ year of traveling over Europe and Asia I never seen any hotel as big as this not to mention the swimming pool is extremely beautiful, the service was a solid 7/10 the room 8/10 but just the look of the hotel and the swimming pool is a 100/10 and it’s even close to the beach and the night market the beach is right in front of the hotel not more than a 1 minute walk and the night market is around 5 minute away and it’s also fill with delicious food! I high recommend this hotel, such wonderful experience, it should be a tourist attraction, overall 9/10 hotel great place to stay for a while highly recommend!👍